Jay Ford Email & Phone Number

Memphis, Tn, Us

Senatobia, Ms, Us

Tasley, Virginia, Us

Direct the IT/OT Department for an electric power cooperative serving 36,000+ members on Virginia’s Eastern Shore, including Tangier and Smith islands.Reporting to the VP of Corporate Services, provide the planning, direction, oversight, and implementations for Information and Operational Technology.Manage budgets, vendor relations, contracts, product evaluations, and projects. Collaborate with department Director peers at Tactical Team level, ensuring technology needs are met throughout the cooperative and provide updates on projects and procedures.Lead Service Quality Strategic Pillar team and IT/OT Services team.Oversee projects and daily operations, while managing internal technical staff and external service providers.Achieved $100,000 per year savings by consolidating software licensing and cloud storage.Oversaw the implementation Zerto DRaaS and remote data centers, providing live or isolated testing and rapid fail-over in the event of a disaster.Managed projects including strategic communications planning for fiber-network field communications, VoIP and call center system selection, mobile device management, and others.Successfully completed improvement projects including network monitoring/alerting system, Veeam Cloud Connect, automated patch management, Dell VRTX and VMware implementation.

Herndon, Va, Us

Ensured continuous integration and deployment of applications for the major automaker dealerships across the US while supporting global development teams, US account teams, and corporate headquarters.Project manager for 3rd party development team responsible for designing mobile app, CRM, and inventory management project utilizing .Net Core APIs, SQL Server 2016, and Google Compute.Implemented and supported AWS services: EC2, IAM, S3, Storage Gateways, WorkSpaces, Backups, etc.Implemented and supported GCP services: Compute, IAM, SQL, Firewall, Storage, Backups, etc.Collaborated with global development, business intelligence, and marketing teams in 6 countries.Assisted BI team with AWS Snowflake and Matillion implementations for data warehouse analytics.Maintained consistent automation of applications by facilitating successful builds and deployments through Atlassian BitBucket and Bamboo.

Managed IT Department and provided systems and applications administration for an electric power cooperative serving 26,000+ members, 5 counties, and 2,000+ miles of lines. Regarded by direct manager as one of the five most important contributors at the cooperative.Collaborated with CEO and 8 senior management peers in weekly alignment and update meetings.Implemented and maintained policies and procedures for disaster recovery and cyber security.Provided systems administration including servers, workstations, network, firewalls, switches, phone system, iPhones, iPads, laptops, fleet cellular routers and GPS units, Trimble GPS units, etc.Secured and monitored network and end points. Provided monthly security reports to the CEO and board of directors detailing incidents, vulnerabilities, and remediation.Secured IT contracts for headquarters construction project including data center, network, and security.Optimized annual IT budget by organizing contracts, vendors, and licensing.Assisted with improving meter reading efficiency through RF mesh communications.Implemented mobile workforce system in just 4 weeks and saved thousands of labor hours per year.Managed teams of third-party developers and support engineers and oversaw projects.Acted as liaison between internal business units and third-party software providers and teams.

Managed IT Department and provided systems and applications administration for an electric power cooperative serving 26,000+ members, 5 counties, and 2,000+ miles of lines. Regarded by direct manager as one of the five most important contributors at the cooperative.Collaborated with CEO and 8 senior management peers in weekly alignment and update meetings.Implemented and maintained policies and procedures for disaster recovery and cyber security.Provided systems administration including servers, workstations, network, firewalls, switches, phone system, iPhones, iPads, laptops, fleet cellular routers and GPS units, Trimble GPS units, etc.Secured and monitored network and end points. Provided monthly security reports to the CEO and board of directors detailing incidents, vulnerabilities, and remediation.Secured IT contracts for headquarters construction project including data center, network, and security.Optimized annual IT budget by organizing contracts, vendors, and licensing.Assisted with improving meter reading efficiency through RF mesh communications.Implemented mobile workforce system in just 4 weeks and saved thousands of labor hours per year.Managed teams of third-party developers and support engineers and oversaw projects.Acted as liaison between internal business units and third-party software providers and teams.

Waterloo, Us

Provided computer, network, and application support for a school district consisting of 1,500 devices, 12 servers, 2,700 students, and 301 faculty and staff.Expanded technology by upgrading 4 computer labs with 120 new computers.Contributed to consistent 100% support ticket completion through timely and accurate resolutions.Decreased spam/ham email support tickets by 90% by auditing and adjusting email filter.Optimized wireless communications between 4 campuses and central office.

Oxford, Ms, Us

Actively provided computer, network, and application support for a school district consisting of 2,500 devices, 20 servers, and 4,250 students.Supported Windows environment, applications, and hardware for 6 campuses and central office.Implemented network security system including content, mail, and malware filtering.Improved reading assessment program for 6 schools and students with web-based applications.Configured district servers, active directory, group policies, storage, shares, and applications.Mentored and trained new and less senior Technology Specialists.Used ManageEngine for support tickets, knowledge sharing, and asset management.Contributed to the installation and configuration of 500+ computers throughout the district.

Operations Officer and Technical Consultant for a business partnership providing technology services for North MS, Central MS, and Memphis TN customers.$1.5 million in gross sales and 5 major clients in first 3 years of operation.Managed 8 direct reports: 5 technicians and 3 customer service agents, including hires and reviews.Awarded numerous $25-$100 thousand projects in education, manufacturing, and healthcare.Obtained MS Express Products List status and offered over 50 products to state agencies.

Dedicated technician and project manager for large accounts including manufacturers, financial institutions, government agencies, etc.Consistently excelled each month as the highest billing and most profitable technician on staff.Obtained first Microsoft Certified Professional and CompTIA A+ certifications.Project manager for Microsoft network installations including servers, workstations, and switches.Developed the ability to build strong rapport with customers and explain technical details in a manner that received positive customer responses and feedback.

Project manager for migration to custom framing software for Windows used in Kirkland's, Garden Ridge (At Home), and BA Framer retail stores.Led payroll project and implemented the first Windows version of ADP payroll software.Supported computers, Windows, and applications at the manufacturing facility and headquarters in Batesville MS, the Memphis TN warehouse and retail distribution center, and provided remote support for retail locations across the US.

Manufacturing Analyst: RR Donnelley, Senatobia MSExported data from AS400 and created manufacturing reports using Excel and Word.Generated charts and graphs to display machine operation efficiencies for each shift.Billing Specialist: RR Donnelley, Senatobia MSBilled clients according to service and production contracts using proprietary billing software.Department Manager: Walmart, Senatobia MS

Bachelor Of Science - Bs, Information Technology Management

Associate Of Arts (A.A.), Business Administration And Management

Computer Science