Jay Grey Email & Phone Number

• Market research for use in self-published works.• Social Media Management for Chaotic Heart Studios.• Developing experiences within Unity to utilize in game production and development.• Preparing, hosting, and coordinating Tabletop Role-playing experiences in-game shops and conventions• Game Development adventures and supplements for Game Masters to use in their home games. • Taking prototypes to game shops to run playtests and get playtesters’ feedback.

Orlando, Us

Responsible for managing and creating engaging content for the studio's social media platforms, developing brand awareness, and increasing the online presence. Duties include crafting social media strategies, curating content, monitoring and responding to user comments, collaborating with the development team, and analyzing social media metrics.

• Performing regular audits to ensure accuracy and compliance with program requirements.• Acting as an advocate for the needs of the community and serving as a liaison between the community and the company.• Developing and monitoring KPIs to measure community engagement and outreach efforts.• Maintaining proactive communication with partners to assess their needs and improve the program's value proposition.• Leading short-term projects to expand the program's reach and effectiveness.• Providing comprehensive documentation, training, and support to community members through expert-led presentations and training sessions.

São Paulo, Sp, Br

• Developed and implemented efficient processes to improve customer support and product stability, leading to increased customer satisfaction and retention.• Managed and organized support tickets using task management systems, such as Jira, to ensure the timely resolution of customer issues.• Collaborated with cross-functional teams and presented data-driven reports to company leadership to inform decision-making and improve overall operations.• Improved team efficiency and performance through effective documentation, metrics standardization, and KPIs implementation.• Demonstrated strong communication and organizational skills in managing a high volume of customer inquiries and coordinating with internal and external stakeholders.

Tampa, Fl, Us

• Developed and maintained a comprehensive knowledge base, resulting in a 70% increase in partner usage and decreased ticket count.• Provided training to partners on software integrations and best practices, enhancing partner success.• Collaborated with partners to resolve support issues, taking a proactive approach to preempting future issues.• Facilitated effective communication between partners, sales, and development teams to ensure successful partnerships and projects.• Provided expert training and guidance to partners to ensure successful software implementation and adoption.

Milwaukee, Wi, Us

• Found and analyzed roughly 30% of quality issue write-ups during the production of Forza Motorsport 6 while on a team of over 60 test engineers.

To advertise the High Quality services that DM Radford Animations can give as a Free Lance 3D Art Design and Animation artist. To search out potential clients and make contact with them and represent the company.

Hanover, Maryland, Us

Assisted customers with purchases and orders, rewards and reward points, network setup issues, COPA compliance, troubleshooting product issues and setting them up with repairs or shipments.

Hanover, Maryland, Us

Worked with team members to create and run test cases as well as ensure adherence to both company and legal standards for both Nintendo of America and Nintendo Corporate Licensing.

Seattle, Wa, Us

Serve and bus tables in the Overton's restaurant in for the residents and their guests.

Assist in Dental procedures, Sterilize dental equipment and rooms, clean and prepare rooms for Dental procedures, stock the office, night guard molding, filing;

Master'S Degree, Game Design

Bachelor Of Science - Bs, Game Design

Aas-T Degree In Web Application Programming Technology - Web Emphasis