Oversee day-to-day operations of multiple projects performed on behalf of Quest Software. Projects include Microsoft Windows domain migrations, Notes to Exchange migrations, Tenant-to-tenant migrations, and on-premises to cloud migrations of both accounts and applications. Maintain project-related artifacts in Financial Force PSA, SharePoint, and Microsoft Teams. Ensure customers are updated both verbally via status updates and in writing via Project Status Reports. Address escalations related to product performance. Ensure technical staff is properly scheduled to ensure productive use of project time. Identify additional opportunities and work with sales staff to convert these opportunities into additional engagements.

Leads team of Solutions Architects and Consultants by providing mentorship, advice, and support regarding delivery of professional services engagements focused on migration of directory services and messaging platforms to Windows Active Directory, Microsoft Exchange and Office 365 and management of those platforms both before and after migration. Serves as escalation manager to resolve customer satisfaction issues. Performs subcontractor onboarding screening to ensure that subcontractor staff are matched to the correct engagements for their skillset. Ensures full-time personnel utilization levels are maintained while allowing for proper work-life balance to foster high morale in staff. Ensures that staff are afforded training to maintain proficiency in both Quest products as well as industry platforms. Works with Project Management Office Practice Manager to update and maintain project delivery methodology and toolsets. Focal point for implementation of Project Server Online to provide centralized, standardized, and transparent management of project delivery, as well as improved accuracy of resource scheduling, availability, and utilization. Assists in development and refinement of packaged service offerings centered on Quest Windows management products.

Oversee day-to-day execution of complex projects including Microsoft Windows and Exchange migrations, Novell NDS and GroupWise migrations, and product implementations. Sets and manages customer expectations through written and verbal communications with varied audiences ranging from technical staff to C-level executives. Ensures that projects are completed on time and within budget, while also ensuring that tasks are accomplished without placing customer or Dell at risk. Establishes and fosters relationships between consultants and customers, ensuring that the correct skillsets are engaged to accomplish goals. Ensures that consultants assigned to projects are challenged to learn new techniques and processes, while avoiding situations where success is not possible. Provide technical guidance and mentorship to consultants within the practice.

Reports to Vice President/General Manager. Provides detailed design, development, and planning in support of future and near term requirements. Performs assessments and evaluations of current infrastructure. This support includes Active Directory integration with other technologies and specification of best practices implementation to provide current and near term system architecture decision input. Specifies software that is essential to the enterprise system as it applies to Active Directory. Ensures that each system design meets the operational requirements of leadership and management. Provides training and guidance to supporting personnel in the administration and configuration of Information Systems services.Works with LOB Enterprise Architects on design, implementation, and deployment of solutions that meet customer requirements. Provides enterprise support, technical guidance, and training in the implementation of systems, services and software that is part of DRS’ proposed solution. Ensures that system design, implementation plans, and documentation are standardized, to the extent possible, across the LOB customer base. This includes ongoing evaluation of the enterprise Active Directory solutions, and recommendations to improve the systems to better meet the requirements of the organization Responsible, in conjunction with the Delivery Excellence staff, for creating a strategy and methodology for capturing lessons learned across the LOB to ensure the lessons are captured and distributed through a timely and reliable means.Responsible, in conjunction with the Delivery Excellence staff and HR, for standardizing the method in which technical personnel report their technical certifications, training, work experience, and education.

Senior civilian contractor in the department. Reports directly to the Enterprise Operations Branch Chief. Responsible for day-to-day management of 28 civilian contractors in the section. Serve as trusted advisor to Military customer, providing recommendations for improvements to existing infrastructure services, as well as planning future growth both in size of enterprise and technology upgrades. Fosters and maintains relationships with other sections, as well as providing training to both Enterprise Operations staff and Site/OU administrators.• Trains supporting personnel in architectural design and management of Active Directory, Exchange 2003/2007, numerous Back Office products, as well as a variety of server management applications and utilities• Provides enterprise support, technical guidance, and training to implement clients, agents and software that is part of enterprise infrastructure• Works with Enterprise Architecture Team to design, implement, and deploy solutions for theater-wide management and monitoring• Evaluates enterprise management and monitoring solutions and recommends improvements to organizational requirements• Operates and manages clients, agents, and software essential to enterprise management system• Mentors Enterprise Operations Team members and other IT professionals across enterprise• Tier 3 enterprise support and technical guidance to other network operations centers• Ensures system design and implementation is capable of meeting customer needs• Trains team members on operation of system and server management utilities

Reports directly to Chief Operations Officer. Responsible for day-to-day management of delivery consultants and contractors delivering complex Microsoft Back Office implementations and migrations. Responsible for hiring, mentoring, and retaining consultants. Maintains relationships with existing partner management and project management, as well as sales teams. Provides pre-engagement scoping and project estimation, pre-sales technical support, project management and closeout. Ensures that consultant timesheets, expense reports and project documentation are done accurately and in a timely fashion. Fosters new partnerships with additional OEM’s and resellers to increase revenue and profitability.

Perform pre-engagement scoping, planning and staffing for NDS/Windows and Exchange migration projects. Responsible for developing Project Plans, status updates, communication plans, Change Control, and all facets of project management for Engagements. Responsible for ensuring that budgetary and time commitments are realistically set and that projects are completed within those commitments. Responsible for providing written and verbal communications to customers, consultants and Bindview personnel regarding all aspects of current and future projects. Conduct business process, technical, and procedural presentations to all levels of customer management, including CEO and CIO/CTO regarding implementation of, and migration to, Microsoft Active Directory, including benefits/features and business justification. Managed consultants from various “Partner” organizations.

Performed Active Directory design and Windows 2000 migration consulting to various enterprise customers. Performed migrations from Exchange 5.5 to Exchange 2000. Responsibilities include pre-migration assessment, migration methodology and post-engagement documentation. Interfaced with all levels of IT Management staff, including Managers, Directors and CEI/CIO/CTO. Advise customers on various aspects of Active Directory functionality in order to properly execute implementation and ensure successful migrations from both Windows NT 4.0 and NDS. Provided consulting for implementation and deployment of all components of the Bindview software suite. Provided training to both internal staff and external customers on the implementation of Bindview products. Performed technical presentations of the Bindview products during the 2001 Microsoft Tech Ed conference. Provide infrastructure services design and implementation consulting, including the implementation of WINS, DNS and DHCP.

Member of Y2K Server Team, performed Y2K assessments, upgrades and certifications throughout all Shell business units. Tasks included performing BIOS and firmware upgrades, upgrading NT 3.51 servers to NT 4.0, application installation and server harmonization. Project Manager for NT 4.0 SP5 upgrade. Developed automated script for installing Compaq software, firmware and NT SP5. Perform testing and performance evaluation for upgrading Compaq Servers from NT 4.0 SP3 to SP5. Performed run-and-maintain functions, and re-engineering of servers for maximum utilization. Automation of numerous NT administration functions and user/data migrations. Contributed to security policy determination and implementation. Technical lead for business unit divestiture and consolidation projects.

Responsible for installation, upgrading and maintaining Client’s computer networks. Perform assessments of customer’s business/computer environment, make recommendations for improvement in various aspects of environment. Evaluate and test interoperability of both current and new products and make recommendations to the customer. Collateral duties: Technical Recruiting Team, Recruiting Leadership Team, Branch Advisory Group