• Provide over the phone and one on one end user support on various software and hardware related issues.• Setting up, mounting and Activating wireless radios for temporary trailers/offices• Tracing, Running and Testing Fiber connections• Wiring trailers with RJ45 in order for the employees to work in these temporary locations.• Supporting and troubleshooting laptops, desktops, printers, copiers and various Citrix software’s.• Currently supporting several location in a Windows XP &7 atmospheres• Network maintenance including backup, patches, updates to all our servers. • Patching and tracing analog, fiber and patch cables.• Creating and updating a daily progress reports and emailing it to our corporate office.• Setting up PolyCOM Web Conferencing units.• Providing Customer support through hands on and remotely.

• Established an IT department for Newark KIPP Charter Schools. By understanding the Schools Infrastructure and day to day needs.• Responsible for managing 4 tech and having weekly meeting to make sure that everything is being address as well and being proactive and anticipating future schools needs with technology. • Coaching my staff on time management and good customer service and most importantly working as a team in bigger projects.• Implemented a new ticketing system (Zendesk) is order to organize and prioritize staffs and schools technical concerns.• Responsible for all technical issue relating to DVR, Servers, Printers, Copiers, Laptops, Desktops and VOIP systems.• Rewiring school buildings with network, analog and fiber connections.• Responsible for creating DL & SG for existing employees and new hires using AD & Exchange 2008• Organizing training seminars for clients & employees on the use of computer hardware and software systems.• Constantly Monitoring and Reporting ticket and insuring that all ticket are addressed with in 24hrs and closed within 3days. We are currently at 85% satisfaction. My goal is to be at 90%• Currently supporting 6 Schools and 2 opening up this summer with 4 technicians. We have over 1000 users in a Windows XP &7 atmospheres.• Constantly researching and working with teachers on educational software to improve our schools.• Network maintenance including backup, patches, updates• Responsible for creating and implementing a yearly summer rollout where we deploy new equipment to new hire as well replace, and upgrade all out of warranty equipment. Equipment such as Laptop Desktop, Projectors, Printers, Smart boards, Document Cameras, and DVR systems. • Responsible for creating and standardizing computer images for all of our locations.• Finally working with upper management on budgets and making sure that we are E-Rate compliant, in order to maintain our yearly state funding.

• IT Manager supporting NYC, Buffalo, Syracuse, Westchester Albany and Long Island • Managed and maintained Companies Network and Telecommunication system. • Maintaining our SQL Server and making sure that the databases are backup on a daily basis.• Performed server maintenance, installations, upgrades, and repairs.• I currently support Crystal Reports, MS 2000 / XP, TCP/IP, Routers, SQL Databases.• Support PDA for our Executives (PALM, Treo’s, and Blackberry). • Maintained Visual Basic queries in support of user requirements.• Maintaining and monitoring our routers, switches, firewall and vpn. • Performed parallel testing of upgraded environment to ensure continuity and facilitate acceptance • Analyzed databases and data structures in response to user needs.• Acted as liaison between end-users and developers.• Analyzed user requirements, procedures and problems in order to improve existing procedures• Trained employees in the use of our applications and daily life processing.• Developed and maintained system and database backup routines using Symantec backup.• Designed and prepared technical reports, and instructional manuals for all of our various programs• Worked with various vendors to purchase software and hardware to insure client needs were met.• Monitoring and modifying 2 Servers a SQL 2005 & a Web Server.• Allowing our remote offices to connect using a secure site or VPN (Checkpoint)

• Participated in a project, which the goal was to train and supervised new technicians with Deloitte software and Hardware to help with upgrading PC’s & migrating Deloitte & Touche employees to the correct containers in a Novell atmosphere. • Due to the Tragedy of September 11, I participated in a project to creating a temporary location for Deloitte & Touché operators. (Call center) Where I set up a small network where 30 Laptops were able to get on the LAN and access the Internet using VPN. Responsible for providing hardware and software support including: installation, testing, evaluation, and troubleshooting for computer and network equipment • Duties included troubleshooting Office2000, Palm, and various audit and tax programs such as AS2 and Turbo Tax, also supported Windows98, 2000 through phone support and walk-in.• Provide technical assistance to computer users by telephone, on- and off-site visits• Upgraded desktop/laptops to Win98 and 2000 in an NT and Novell environment• Installed various software such as Netmagic, inventory software, Jaz Backup, CD Burner, post/create information sign messages, Pentium, PCI, ISA, I/O boards and ports, video cards, EIDE/IDE, SCSI controller cards, 3Com network interface controller (NIC) cards, Win 95, 98, NT, 2000, XP and MS Office Suite office and also Visio, Visual Basics, Adobe Acrobat, Internet Explores 6.0, Novell Client 3.3, Palm software, Project and many others.• Install and configure duel boot operation system.• Installed numerous hardware such as internal Jaz, Zip, DVD and CDR drives. I have also installed Video, Audio, Ethernet and SCSI cards and multiple hard drives with on external one as well.• Provided over the phone and one on one end user support on various software and hardware related problems.• Parts of the Outlook project were we upgraded user from CC-Mail to MS outlook, also making sure that they didn’t loose any of their mail or contacts.