Jay H. Email & Phone Number

Melbourne, Victoria, Australia

- Track loads end to end including prior to the timeslot, whilst the driver is on site, and confirming that the despatch or delivery has been completed.- Proactively resolve operational issues with the best solution for the customer and driver’s safety in mind including safety incidents, rejections, delays on site and driver behaviour not aligned with Linfox values.- Providing proactive verbal and written communication to the customer when there are service impacts.- Provide accurate and detailed reporting on DODD or DOT service KPIs for Key Customer Accounts.- Monitor Temperature Controlled loads and immediately action any defects or breaches.Drive new technology is adoption by subcontractor drivers (MT Data).- Ensure Service Level Agreements are met on customer queries. This includes ETAs, POD requests, investigating rejected stock. Customers may query via email or on our Customer Portal (CRM).

Dandenong, Victoria, Australia

- Allocating jobs to drivers on a daily basis.Liaising and communicating with customers daily, ensuring the correct information is captured to get the job completed efficiently.- Load planning & assignment to ensure most efficient use of drivers and vehicles.- Organising appropriate vehicles to cover all customer requests and be aware of any specific customer requirements and communicate this with drivers.- Responding to changes in customer requirements and scheduling accordingly.- Responding to customer requests for quoting jobs both within Adelaide and Interstate.- Assisting with obtaining Oversize and Overmass permits aswell as vehicle inspection bookings.Working with drivers on obtaining MSIC permits and any relevant inductions for sites aswell as Towing Permits.- Managing servicing and maintenance of the truck fleet, working with the in-house mechanic and drivers to ensure timely servicing of the fleet.

Melbourne, Victoria, Australia

- Work closely with the Operational Road Team to manage workload and operational planning and manifesting.- Manage incoming customer bookings incoming from customer, create Sales Orders to process shipments/Loads, manifest the driver loads in SAP and all road bookings.- Manage the PUD and Subcontractor booking and maintenance system, ensuring that all the allocated details for the carriers are updated for FTP against the manifest.- Allocate all road drivers worksheets and all PODs to FTP Daily.- Process all Drivers compliance sheets when received and process invoices- Track loads end to end including prior to the timeslot, whilst the driver is on site, and confirming that the despatch or delivery has been completed.- Proactively resolve operational issues with the best solution for the customer and driver’s safety in mind. - This may include safety incidents, rejections, delays on site, or driver behaviour not aligned with Linfox values.Providing proactive verbal and written communication to the customer when there are service impacts.- Provide accurate and detailed reporting on DODD or DOT service KPIs for Key Customer Accounts.- Monitor Temperature Controlled loads and immediately action any defects or breaches.- Drive new technology is adoption by subcontractor drivers (MT Data).- Ensure Service Level Agreements are met on customer queries. This includes ETAs, POD requests, investigating rejected stock. Customers may query via email or on our Customer Portal (CRM).

Greater Melbourne Area

Bachelor Of Commerce - Bcom, Commerce

Diploma, Accounting And Finance