Jay Hamre Email & Phone Number

Morrisville, North Carolina, United States

Serve as the primary strategic liaison for 30+ enterprise-level clients with a $2.9M annual recurring revenue, using Relias’ SaaS suite of learning, assessment, and analytics solutions.Identify, plan, and execute the key strategic goals of each client while ensuring the smooth day to day operation within the Relias platform.Team leading use of Gainsight and Salesforce customer relationship management (CRM) products.Collaborate; acting as the quarterback of the Relias team, which includes Sales, Legal, Support, Content, and Engineering, to build the best relationship and experiences for my clients.Conduct quarterly and annual business reviews, helping to ensure my client’s leadership teams better understand how Relias is continuing to help them meet their needs.Run and analyze client data reports to determine renewal risk or opportunities for account growth while assessing each account's trends.Build personalized relationships with key stakeholders that help improve my client's Relias utilization and adoption of available services while identifying revenue expansion opportunitiesLead frequent WebEx training for my enterprise clients, teaching their Site Administrators how to better use our RLMS platform.For 2019, I had the highest total Customer Satisfaction Survey (CSAT) rating of the entire Enterprise CSM team.Top 3 of the Post Acute Care CSM’s in CSAT and NPS survey results YTD 2020.Professionally use my Relias SaaS product knowledge, as well as my 12+ years of industry experience, to ensure my clients have the best solutions and services available to meet their organization's online training needs.

North Carolina

Formed a new company to help, advise, and assist families in finding the most appropriate senior care options available for their elder loved ones (in-home care, retirement and assisted living communities, secure memory care, home health care, and nursing facilities).Developed a large network of local professionals as a referral and reference resources and signed contracts with referral partner sources while prioritizing business objectives.Leveraged relationship-building expertise with marketing directors to obtain growth in move-in results, acting as an extension of their marketing teams to achieve the strategic objective of our organizations.Implemented business strategy to develop new contracts with local assisted living, retirement community, residential care home, home care, and skilled nursing facilities as new referral partners.

Serve as a professional representative for Suntrust Bank.Proven ability to excel in gathering key information, researching, and resolving customer inquiries with accurate, appropriate, and timely resolutions. while working in a diverse team environment.

Cary, Nc

Served as professional phone representative for Fidelity Investments Workplace Investing business unit providing product information, guidance, and escalation for health and insurance clients, and plan participants, many in a TPA environment.Awarded team MVP for outstanding leadership, operational efficiency, and product knowledge.

United States

President’s Circle Award recipient.Advise and assist families in finding the most appropriate senior care options and the solutions available for their elder loved ones (in-home care, retirement and assisted living communities, secure memory care, home health care, and nursing facilities).Develop a large network of local professionals as reference resources and referral partner sources.Leverage relationship-building expertise with marketing directors of member communities and facilities to obtain growth in move-in results, acting as an extension of their marketing teams.

North Carolina, United States

Develop new accounts and grew revenue volume within existing accounts throughout Network Telephone’s Southeast territory.Acquired new accounts through the complete process of prospecting, assessing needs, presenting, negotiating, and closing sales using sound funnel management techniques. Used referral Programs to help gain access to warm leads and close sales more efficiently.Top 2 revenue generator of the Raleigh sales team over fourteen consecutive month period.

North Carolina, United States

Recruited, hired, trained, and supervised sales team to call on small and medium-sized business enterprises. Devised strategy for penetrating a highly competitive market already served by over thirty competitors, leading to an increase in activity, growing sales volume by 70%. Successfully planned, organized, and directed the sales initiatives and daily operational activities for the branch while in a virtual office environment using contact and funnel management techniques.Maintained open communication between my branch and upper management, while providing the support and guidance to my sales team that was required to drive new sales volume for the area.Promoted to Branch Sales Manager based on proven leadership abilities. Top new revenue generator 10 out of 12 months in the Raleigh market.Facilitated sales groups appointments, activity, and training, when the manager wasn’t available.

North Carolina, United States

Successfully managed all operations of a formal wear sales and rental business. Having full accountability for sales, profits, and staffing for a multi-location operation with both wholesale accounts and retail stores in a Tri-state area.Promoted to six different positions; Retail Store Manager, Retail Operations Manager, Director of Sales, Wholesale Manager, Operations Manager, VP of Operations, and finally President based on exceeding performance objectives. Grew revenue base by 300%.Developed and implemented strategic business plans; effectively exceeding growth targets and objectives within a 3 state territory. Successfully negotiated multiple retail and warehouse leases that ensured effective and profitable operations, improving Company's profitability.Incorporated successful new product lines in inventory, doubling the wholesale volume.

Business Administration And Management, General

Business Administration And Management, General

Business Administration And Management, General