Jay Hancock Email & Phone Number

London, England, United Kingdom

Co-founder and Director of Evology. Providing digital transformation solutions, designed to enhance the customer experience.Specialists in UCaaS, CCaaS, Cyber Security and AI. Delivering cloud-based technology solutions, digital consultancy, professional services and support.

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Directing the Sales and Professional Services teams to deliver timely proposals and implementation programs including the following:
• Day-To-Day management of Sales and Presales including:- Sales development and strategy planning with pipeline review, prioritisation and forecasting.- Commission Scheme development and management.- Ownership of the Bid.
• Directing the Project Management Office including:- Managing the strategic aspects of large engagements and mitigating any risk.- Ensuring engagement reviews and quality assurance procedures, take place for all.
• Providing key strategic deal support for Account and Service Teams on both a commercial and technical basis.
• Fostering long-term relationships with clients and channel partners to capitalise on equity and partnership opportunities.
• Development and implementation of a strategy to deliver Cisco capability internally with a focus on recruitment, accreditations and processes.

London, United Kingdom

• Responsible for the management of the Professional Services Team including Presales, Consultancy and Implementation. This included:
• All pre-sales activities in Connect including:o Interface with Sales management for pipeline, priorities and progressiono Bid review process o Cost model generation and approvalo Customer interface in support of saleso.
• Direct and indirect management of project staff and project management processes aligned to drive efficiencies and support Joint Service Designs(JSD)/ ISO.
• Responsible for the engineers assigned to a project and for the project budget, timescales, development and issue resolution.
• Developed and implemented Key Performance Indicators(KPIs) for practice that are aligned with company objectives, ensuring that continual improvement plans are in place with corrective actions.
• Identification of additional professional services to support general sales development i.e. consultative opportunities.

• Responsible for the management of the Operations Team including Service Centre, Engineering and Project Management including:
• Day to day management of Operations Team including individual priorities, development plans and reviews. Virtual management of extended regional team and sub-contract suppliers to ensure consistent delivery throughout.
• Implementation, setting and management of functional KPI’s and corrective actions, ensuring continual improvement plans are in place and implemented
• Understand company strategy and ensure the operations team is aligned to this strategy in terms of resource, capability, service delivery and function migration.
• Migration of Service Centre to a more technical bias by integrating engineering team into current service centre structure; improving efficiency with the implementation of infrastructure to support service and.
• Operational input and integration in support of new business acquisition in 2007

Overall responsibility for Sub contract vendor management - Vendor MSA, Management and Development. Responsible for the Delivery alignment and implementation to business portfolio with specific focus on new service introduction of new portfolio products.

Responsible for scoping opportunities within Services Bid Support, including management of a virtual team (consisting of Global Operations, Business Development & Account Team) to design services solution, based on understanding of customer requirements. Product ranges covered during this time were Nortel Enterprise, Optical and Wireline.

Responsible for the specification, development and ongoing support of systems in the Network Operations centre and remote outsourced network operation contracts. This covered enterprise customers for both voice and data networks. The systems included Remedy, Spectrum and Preside as well as bespoke systems for performance reporting, inventory management and.

Responsible for support of all IT infrastructure and applications on a Speciality Chemicals production site integrated with a global network. Major project worked on NT rollout with integration into SMS and AS4000(Using PMS)

Bsc(Hons), Computer Science

Education record