Jay Heffernan Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Technology Manager, 2015 - PresentManaged a team delivering Identity & Access Management engineering and operations services. Provisioning, Directory (Azure/Active Directory), Authentication (PingFederate/ PingAccess/ PingID) and Mainframe security (RACF/TopSecret) disciplines were delivered for enterprise personnel. Highlights include:• Added MFA controls using Ping Identity to over 120 applications.• Developed and implemented MFA to over 120k internal associates with over 99% employee MFA enrollment.• Migrated 270 legacy applications to a standard based SSO platform – PingFederate.• Uplifted and modernized on-prem Active Directory.• Integrated Azure cloud services (O365) into existing assets for a cloud and on-prem hybrid ecosystem covering Directory, SSO and MFA disciplines• Enhanced RACF and TopSecret security• Automated AD, RACF and TopSecret provisioning events• Selected standards-based provisioning (SailPoint) and Privileged Access Management platforms and led roadmap development.• Managed 7 employee engineers and 7-9 architecture/engineer/project contractors

Minneapolis, Mn, Us

• Implemented system access reviews for 50 applications using RSA-Aveksa Compliance Manager• Completed a re-host and upgrade of IBM Security Identity Management system (ISIM) within 8 weeks for development to production• Delivered 6 major projects in 6 months: AD and Oracle directory (ODSEE) password synchronization, IBM Security Identity Management system (ISIM), SiteMinder provisioning and access control enhancements, SiteMinder/AD Federation for Outlook Web Application and Outlook Provisioning• Led department employees and partners into delivery and technical teams on the basis of capabilities and software package• Accountable for user identity, provisioning and system access termination for email, Active Directory, digital certificates and 200 other applications for over 34,000 internal associates• Designed and delivered a provisioning strategy and road-map with key stakeholders (e.g. HR On-boarding, corporate systems, field sales technology and asset management product technology groups)• Reduced new user on-boarding issue resolution time through establishing processes and procedures.• Developed an Identity Management road-map with multiple key stakeholder alignments• Implemented automated provisioning tool for Outlook/Exchange email and provisioning for acquired company users and experience sales recruits. Email provisioning time was reduced from 72 hours to 4 hours – 94% reduction

Minneapolis, Mn, Us

Responsible for leading Service Delivery and Technology team of 6 consisting of both on-shore and off-shore resources to meet business deliverables and support new technologies Delivered:• Business facing instantaneous Access disable tool to the business. Access termination was reduced from 18 hours to 60 seconds.• Provisioning (IBM Tivoli Identity Manager) ITIM platform• Managed Microsoft Active Directory platform• Provisioning Processes and procedures for Outlook/Exchange email, AD and VPN provisioning for Columbia resources.• Automated provisioning and de-provisioning system for access to acquired asset management company applications• Transitions between Field and Home office roles occur with no end user impact and no cost• Self-service tool for SiteMinder ID password resets. Technology Service Desk call volume changed from a trending 50% increase a 33% decrease. $7k monthly savings was realized.• Automated provisioning and de-provisioning system for access to acquired field sales company applications 35% under budget, within time and without major incidents

Minneapolis, Mn, Us

• Delivered self-audits of the directory proving data accuracy. Alignment with PeopleSoft-HR profiles is 99.99%; Alignment with Field personnel system profiles is 99.9% • Reduced manual data requests for LDAP membership requests by 90% through self-service enhancements and manual provisioning & user maintenance steps by over 85%• Delivered an automated tool to add and remove manually assigned systems access via LDAP groups. SOX controls to ensure only appropriate personnel request modifications were included at $0 cost and reduced processing time from 2 days to 120 minutes.• Refined organizational structure; Clarifying roles including supplier out sourced supplier statement of work (SOW) with SLAs• Consolidated field personal profile feeds into a single supplier. Reduced processing expenses $30k per year.• Developed resource planning process for all development projects• Clarified Audit log retention standards with compliance to reduce storage requirements for SiteMinder/SSO. Annualized cost avoid was $300k.• Delivered SiteMinder/LDAP Directory and Identity separation and re-host from American Express without an outage• Delivered Technology Service Desk SiteMinder password reset tool though IBM Tivoli Identity Manager and automated SiteMinder credential notification to end user and end user’s leader• Led and delivered the migration of Contractor identities from American Express Directory to Ameriprise PeopleSoft

Minneapolis, Minnesota, Us

• Developed new cable products. Assembled and prioritized requirements with SLAs to address 6 functions areas (including regulatory experts).• Developed contracts with SLAs with 3 outsourced suppliers• Led a cross-functional team to carry out a new telephone technology. Developed team structure, team and sub-team goals, selected team leaders and solved escalated issues.• Managed lab and field trials of new technologies. Established key success metrics for the trials. Determined training requirements, technology limitations and issue lists for suppliers from trial results.• Constructed detailed financial models describing complex telephony services over plant using 2 different technologies and 8 potential contracts. Included demand forecasting and contract restrictions.• Negotiated and managed 4 fiber interconnection projects with telephone, data and transport suppliers.• Sponsored and project managed 2 software integration efforts with a complex billing system and equipment configuration system. • Managed 6 people directly

Monroe, La, Us

• Developed detailed engineering guidelines with SLAs to lead IT and Operations in product implementation. Used cost and demand analysis to determine the optimal guidelines for network capacity changes.• Presented telecommunications product descriptions, support model and engineering guidelines to sales, engineering, operations and executive leadership.• Assembled and presented costs for Voice over Digital Subscriber Line (DSL), DSL and dial access equipment for optimal deployment. Analyzed demand, depreciation, tax shields, cash flow, net present value and technical limitations to establish effective deployment thresholds.• Led 4 Request for Proposals (RFP) selecting DSL equipment based on technical and business requirements. Decided RFP requirements by prioritizing input from Finance, Marketing, IT, Product Management, Engineering and Operations.

Mba, Business, Mis, Operations

Bachelors Of Electrical Engineering, Electrical Engineering, Mathematics