Jay Hendricks Email & Phone Number

Richmond, VA, US

Midlothian, Virginia, US

Midlothian, Virginia, US

• Established an Enterprise Risk Management Program, Policy and Board Risk Committee
• Oversee and nuture credit culture to support the credit management process discipline
• Reduce operating costs through enhanced technology, stream lined operations and increased scrutiny of vendor contracts and billing.
• Enhanced risk oversight programs: Vendor Management, Information Security, Compliance Management Program and Business Continuity.

Midlothian, Virginia, US

• Lead Asset Resolution team charged with reducing classified and non-performing assets
• Refine credit management process and discipline
• Build consumer and small business loan products, processes and capabilities
• Acquire and manage Federal Rehabilitated Student Lending Portfolio

Charlotte, NC, US

• Redesign/manage operational risk management program to improve efficiency and effectiveness, and support business objectives
• Oversee adherence to risk framework response in the federally imposed Mortgage Consent Order

Charlotte, NC, US

• Established and led an Operational and Compliance Risk department to support Consumer Banking, a newly created line of business that included Consumer Lending, Credit Card, Mortgage, and Retail Banking
• Expanded an existing team of 25 to 100+ FTEs comprised of risk, business continuity and quality control personnel
• Led Company response to the federally imposed Mortgage Consent Order regarding its risk management framework, elements of which included its Compliance, Risk Management, and Risk Assessment programs
• Led a project to identify & consistently document 4,000 policies, guidelines & procedures
• Established Company-wide program to comply with the SAFE Act

Charlotte, NC, US

• Credit responsibilities included credit program design, oversight of auto decision rules and scorecards, analysis of asset acquisition and portfolio credit quality, and influence over operations, and strategies.
• Established and led a credit and compliance risk team providing risk governance oversight to a newly consolidated Consumer Lending business
• Facilitated the development/implementation of acquisition scorecards for home equity and dealer finance.
• Directed the development of an automated lending decision platform, leading to material cost savings while improving risk selection and profitability
• Approved loans, which because of size, complexity or special significance required special handling
• Delivered satisfactory or better results on all FRB Safety & Soundness and Compliance Exams during tenure

Charlotte, NC, US

• Enterprise-wide responsibility for independently evaluating the asset quality and the adequacy and effectiveness of consumer and mortgage credit risk management processes
• Led numerous risk reviews that resulted in improved credit management processes and credit quality
• Led or participated in numerous due diligence teams to purchase diverse consumer loan portfolios

Charlotte, NC, US

• Managed and/or participated in independent reviews of asset quality and the adequacy and effectiveness of credit processes within commercial, commercial real estate, consumer and mortgage lending portfolios
• Performed acquisition credit due diligence on 30+ bank, thrifts and portfolios
• Progressed from analyst to Credit Process Review manager

Washington, DC, US

• Planned and managed safety/soundness and compliance examinations in regional and community banks
• Supported identification and subsequent regulatory action
• Selected for several special assignments: FDIC Call Report Unit, Licensing Division, etc.

Bachelor Of Science In Business, Finance

Mba, Finance