Zenithss System Solutions Pvt. Ltd.Production Support Engineer For level 1 (Broadband) (July’13th2016–13th May19)Trainer for Hathway Broadband for ISP (Broadband) (Oct’14–12thJuly2016)Strategic Planning:• Enhancing value of businesses, particularly start-ups, through regular interaction with the top management• Analysing business processes, conducting benchmarking studies/trend analysis and using various business tools to assisting critical decision making… Show more Zenithss System Solutions Pvt. Ltd.Production Support Engineer For level 1 (Broadband) (July’13th2016–13th May19)Trainer for Hathway Broadband for ISP (Broadband) (Oct’14–12thJuly2016)Strategic Planning:• Enhancing value of businesses, particularly start-ups, through regular interaction with the top management• Analysing business processes, conducting benchmarking studies/trend analysis and using various business tools to assisting critical decision making processesProcess Management:• Giving Roles and rights to the users according to designation and requirement from the business• Ensuring timely closures of tickets or issues highlighted by the various functions• Along with UAT testing, ensure the process , product and end goal is kept in mind • Define and re-define processes to achieve maximum output• Ensure the process of the company matches the CRM being used Show less

Train the new NHIP team.Team Coaching Co ordinates with client for implementing products launches .

Handling the140 Corporate account for the Mumbai in corporate team , team leader handling team of 20 CSR with sharing the performance report in maintenance AHT of the team with controlling attrition and absention of the team . in quality handling the team of Q.A . having conduction various activity with the team ,call calibration with clients ,updating new product which was been launched .