Jay Hoffacker Email & Phone Number

•Tier Two / Three support of 200+ Computers, 200 Wireless Devices, 20 Servers, and 50+ printers in office•Leads and educates newer team members on how to support users•Lead stages of Renovation Project including helping plan Network, VoIP, physical install of all equipment, and physical move implementation plans•Ability to troubleshoot all PC software, hardware, and networking issues.•Able to offer tech support with Windows XP, Windows 7, Windows 10, Microsoft Office, Active Directory, WSUS, Dell, HP, and Lexmark Printer, and various state-developed applications.•Configure and manage 20+ Windows servers with Windows server 2012R2, 2016, 2019, and 2022•Ability to provide technical support telephonically, remote control, or physically at users’ desks.•Assists in routine maintenance and administration of adding/removing users and groups in Microsoft Active Directory, Office 365, Cisco Umbrella, Zscaler, and AirWatch•Ability to create and test baseline image for Windows servers and desktop computers.•Setup and configure Symantec Endpoint Protection and Microsoft System Center 2012 R2

• Tier One support all PC’s the air traffic organization 40,000+ computers• Interface with clients, managers and users in a fast paced call center environment• Able to offer tech support with Windows XP, Lotus Notes, Microsoft Office and various FAA programs• Ability to provide technical support telephonically or via remote control • Hold Public Trust security clearance as needed for this position

• Answer Phone and Email Questions• Set up Desktops with a Image, MS Office and other Software• Set up Network Printers• Set up Wireless Network• In charge of school computer system