Jay Hunter Email & Phone Number

United States

United States

• Rackspace (formerly-Datapipe & Layered Technologies) Kansas City, Missouri
• Maintain performance of Technical Escalation Manager responsibilities during company acquisition and integration
• Active participate in integration activities of company processes, teams and tools
• Manage Front Line Response team, to include mentoring, training, driving departmental goals while maintaining client satisfaction levels

United States

• Major participant and driver of Incident management process
• Assembles and leads cross functional teams under a matrix management structure to address and resolve complex incidents and problems
• Responsible for governance and ownership of problem management
• Responsible for analyzing risks and recommending mitigations for changes
• Major participant in Change Advisory Board

Kansas City, Missouri Area

Manage Tier I and Tier II TeamsDaily reporting and Executive Management reviewMaintain and Develop daily processesClient Satisfaction MaintenanceManage Internal ProjectsMaintained SLA & SLM Level GoalsPractice ITIL Foundation Service practicesRecruit Hire, Train, Mentor, Annual & One on One reviews of team members

Kansas City, Missouri Area

• Management of Hosting Environment Service Desk Team 7 X 24 Hosting environment Server based technology team management Multiple Remote Data Center locations and team management Diverse technology Management (i.e..

Directed team of hardware and software consultantsResponsible for managing Profit & Loss statement while maintaining increased revenue Developed and maintained project level goals for customer baseOversee projects to ensure timely completionRecruit and hire all levels of hardware and software consultants/programmers Worked with customers and sales team to.

Directed team of engineers and techniciansResponsible for overseeing all department functions, including billing, parts ordering and accounts receivableResponsible for setting and maintaining goals for increasing revenue in departmentRecruit and hire all new candidates for open positionsManage all ongoing projects, set and maintain time lines

Team leader of the networking department. Project management, including consultation, design, implementation and maintaining computer networksLead technical resource for the company, ultimately responsible for resolution of all escalated technical issuesMentored and trained IT team for continuous enhancement of customer service and improvement of.

Implemented Computer Networks for customers and provided end user technical support and training Worked closely with Sales Department in design and sale of solutions for customers

Performed daily service callsAssembled and configured new PC workstations for customer salePerformed warranty repairs in house and in the field on PC's and PrintersDeveloped excellent troubleshooting skills over many years on a wide variety of electronic and electromechanical office equipment