First & Second line support TSQL investigations and diagnostic Windows services and IIS investigationAdvising customers on software upgrades, usage via phone, customer portal and emailHelping with program changes and customizationReporting to department heads Documenting Software procedures Creating documentation for end users and colleagues

Assisting customers with various account issues both personnel and business

• Calculating production figures• Ensuring production of product is carried to the correct Standard Operating Procedure (SOP)• Carrying out weekly and month stock takes• Audit checks on production• Balancing paperwork• Verifying collection and secure deliveries• Ensuring all documentation is kept up to date and follows customer requirements• Report writing• Updating site access system• Security induction training Carryout risk assessments on new equipment & processes

Providing cover for Officers on annual leave, at a range of different sites from Cooperate to Distribution, and Retail.

• Recording information of vehicles entering and leaving the site, and directing them to the correct location.• Recording, Lost And Found items. • Reception & Administration Duties.• Control of Visitors and Contractors.• Carrying out Searches of Staff, Premises and vehicles.• Carry out patrols of the site and surround area.• Ensuring that all officers are compliant with their duties and responsibilities.• Reporting any incidents to management and HQ Control. • Issuing Shift Rotas and Annual Leave for officer on site.• Presenting Monthly Reports to Client.

Head Coach of the Under 16s men National league Squad

• To help give technical support to customers and fellow engineers with hardware and software problems that they may have.• Test new equipment before installation• Assist with 24 Hour telephone support.• To advise new customers of the best PoS or EPoS equipment to meet there needs.• Train customers on how to use new equipment at both ends, being hardware or software.• Generate new business to help the company grow.• Over see new projects from start to finish.

I• Installation of EPoS hardware.This involved visiting various sites and installing the hardware for EPoS and ensuring all systems running effectively.• Assisting electricians with installation of power cable and data cable, also with the termination of power and data to standard electrical, CAT5 and 4 & 8 core Beldon.• Any problems that occurred during the installation would be diagnosed and dealt with by myself.This may involve me making phone calls, or driving to the nearest town to find the necessary missing equipment.• Good time management, driving to sites, ensuring prompt arrival so as to avoid as much inconvenience as possible to the customer. • Performing the installation in the required time.• Install training PoS as well as main equipment. • Train staff to use the new EPoS. • Give technical support and training support to colleagues.• Provide telephone support to staff and colleagues.• De-commissioning equipment and re-installing hardware and software.This happened in cases where sites went from four PoS to three or two PoS; I would have to update the configuration of the back office system so that all systems were still functional.

• Help give technical support to end users of the database.• Set-up new users for the database with accounts and passwords.• Answer quires of customers in regards to the database• Check CSV files for problems and load onto customer’s database.• Log problems of end users.• Assist colleagues with calls and problem finding.• Report faults with the website to Problem Management.