A cross-dominant and results-driven professional with over 15 years of experience in project and product management, strategic planning, user experience, and account management working for a Big Four consulting firm, an award-winning creative agency, an international digital agency, and a growing start-up company. Adept at managing complex projects, fostering collaboration, and delivering measurable results. Passionate about user experience, operational excellence, and servant leadership.Key Strengths:• Strategic Delivery – 12+ years of account and program management experience managing and motivating large complex teams and client accounts working in Agile, Waterfall, and hybrid methodologies to build successful digital products and UX strategies.• Stakeholder Management – Proven track record building strong networks and relationships at all levels of an organization to advise and influence transformational change, business process alignment, and innovation while creating and sustaining the ‘wow’ factor. • Team Management – Responsible for building and coaching high-performing teams, including recruiting, staffing, skill-building, and team empowerment.• Strategic Planning and Roadmapping – Versed in product-centric views to delivery, providing strategic direction and establishing governance models for effective and efficient outcomes.• Operational Excellence and Change Management – Champion of continuous improvement through the development and implementation of enhanced delivery standards.• Data-Driven Decision-Making – Versed in leveraging data to guide team decisions, validate assumptions, and measure outcomes.