Jay-Jay H. Coetzee Email & Phone Number

Dublin, Ie

I am currently promoting sales through digital marketing channels to increase sales and enhance client retention. I collaborate closely with developers and designers to ensure a visually captivating website, utilizing innovative techniques to boost user clicks and increase sales. I coordinate with our Marketing Manager to create and implement impactful marketing strategies aimed at expanding our customer database. I compile sales, revenue, and expense reports to establish realistic forecasts. I revitalized lead generation protocols, catalyzing territorial growth, and adeptly identified consumer demand trends to inform updates to our product and service offerings. I provide excellent customer service by swiftly addressing queries and efficiently resolving issues. Additionally, I deliver personalized customer support tailored to specific needs, effectively utilizing upselling and cross-selling to maximize sales. I supervise the work of contracted employees to ensure on-time delivery, while also collaborating with design, project management, and production teams to provide timely support for planned campaigns.

Proficient in both B2B and B2C sales, with 2 and a half years of hands-on experience. I actively engaged with customers, actively listening to their needs and addressing concerns while also proactively reaching out to schedule appointments, monitor satisfaction, and offer additional services. I collaborated closely with potential clients to identify their requirements and offer tailored recommendations, while continuously enhancing my product knowledge through training to optimize sales potential. By nurturing both existing and new client relationships, I played a pivotal role in business growth. I effectively presented product features, successfully driving sales, and demonstrated exceptional commitment by promptly resolving issues, enhancing value, and elevating service quality to retain clients and secure referrals. In addition, I contributed to, managing customer returns and exchanges, and provided valuable guidance on product details, pricing, delivery, warranties, and usage. Through proactive promotion and a dedication to exceptional customer service, I consistently met and exceeded sales targets.

I provided comprehensive training and guidance on new software, systems, and applications, while also offering technical support to company staff for resolving diverse issues across internal and external applications. I efficiently handled User Interfaces in Sage ERP, expertly addressing printer-related queries and maintenance, ensuring system backups, and proficiently managing MS Office applications, in addition to resolving various other general computer-related issues. I consistently monitored and inspected computers and peripheral equipment to ensure seamless IT services, supporting maintenance, installation, and upgrades of various operating systems, including Windows. Through regular software updates and modifications, I optimized capabilities, enhanced functionality, and expedited outcomes. Addressing customer queries, I ensured effective communication and resolution, while also assessing hardware performance. I efficiently set up new workstations for users, ensuring they met system specifications and individual needs by incorporating proper cables, equipment, and software. I proactively explored innovative solutions to enhance efficiency within processes, technology, and team dynamics

I effectively met supply requirements by enhancing inventory systems, ensuring accurate recording of purchases and supply movements, while efficiently directing daily operations to optimize productivity. My commitment to safety led to clean working environments, and my proactive approach included assisting the team with additional tasks. Operating forklift trucks and machinery, I reported and resolved stock issues swiftly, maintained organized shelves, and collaborated with colleagues on picking, packing, and processing tasks to enhance warehouse efficiency. My competence extended to operating large machinery with excellent safety standards and understanding optimal product placement for efficient inventory management.

Diploma Of Education, It Engineering

Studied IT Engineering consisting of various courses.

High School Diploma, 12

Afrikaans English Technical Drawing Computer Studies Mathematics Home Economics