• Process check in and check out• Issuing room keys• Provides information regarding the facilities and amenities of the hotel• Handling guest luggage• Administering telephone service• Receiving payments• Provides transportation assistance• Register guests according to instruction in their reservation.• Offers suitable accommodation in the absence of reservation.• Provides information regarding the hotel services and facilities.• Receives and validates all payments• Posting of charges.• Attends to guests who are checking out.• Exchange acceptable foreign currency to its peso equivalent

• Welcome the guests upon arrival;• Assist the guests with their luggage;• Assist the guests going to their room;• Assist our guests to get their transportation;• Show to guests the rooms that we offer;• Book a tour to our valued guests;• Accommodate inquiries about the hotel;• Accept parcel/ package for our In- House guests;• Make an endorsement for every shift ends;• Handle guests’ complaints;• Exceed guests’ expectations.

• Managing incoming calls and customer service inquiries• Identifying and assessing customer’s need to achieve satisfaction• Build sustainable relationship and trust with customer accounts through open and interactive communication• Provide accurate, Valid and complete information by using the right method/tools• Meet personal/ customer service team targets and call handling quotas• Handling customer complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents• Follow communications procedures, guidelines and policies• Take the extra mile to engage customers

• Responsible for escorting guests during check-in and check-out, attending and assisting guest with their luggage.• Assist guest during room transfer.• Giving information to guest where to shop and places to go.• Assist guest in arranging tours.• Attends to guest with special problems and concerns like lost luggage, lost tickets, etc.• Assist in airline reservation, rebooking and reconfirmation.• Making reservations for restaurant, concerts, sports events, theater, etc.• Provide hotel brochures and maps for guests.• Handling guests messages, mails, parcels, package, etc.

• Managing incoming calls and customer service inquiries• Identifying and assessing customer’s need to achieve satisfaction• Maintain financial accounts by processing customer adjustments• Prepare product or service reports by collecting and analyzing customer information• Build sustainable relationship and trust with customer accounts through open and interactive communication• Provide accurate, Valid and complete information by using the right method/tools• Meet personal/ customer service team targets and call handling quotas• Handling customer complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents• Follow communications procedures, guidelines and policies• Take the extra mile to engage customers• Use telephones to reach out to customers and verify account information• Assist with placement of orders, refunds, or exchanges