- Managing ANZ sales data from end to end process including managing third parties to cleanse the raw data, working with overseas team for uploading sales data into Salseforce platform, presenting data in BI tool ( Spotfire ) and preparing ad-hoc reports for sales and marketing team- Managing wholistic ANZ rebate process from system designing, program managing and execution to report running.- Managing ANZ sales team incentive program from annual target setting up, channel data management to dashboard creation

- Managing Aftersales BI system development , which is served for internal and Dealers' Parts/Accessories sales target managing , sales performance KPI tracking ,sales incentive programmes monitoring and service customer retention tracking.- Managing 20,000+ Parts and Accessory pricing update based on economic status, sales forecast and margin maintenance.- Managing pricing update for Life-Time Capped Price Service based on financial budget, servicing cost and competitor intelligence.- Led the Aftersales new BI system development project with Power BI team- Developed and managing monthly management report for Aftersales department which provides insight in both parts + accessories sales performance and service marketing programs,report circulates in top management teams.- Conducted online early buyer surveys of new launched Hyundai models including Veloster, i30 and i40 and prepared report covering demographic analysis, purchase behaviour analysis and vehicle performance which provided strategical insights for product planning team to offer better products for Australian market.- Managed bi-monthly Service Mystery Shopping (Phone Booking) project from questionnaire updates, agency management,report creation and distribution.- Selected and Led Global Customer Satisfaction Index System Improvement Project in Hyundai Korea Headquarter. The new system has been executed globally since 2014.

• Served for company's most important client - Pacific Magazine which is one of the biggest publishers in Australia• Determined and allocated optimal supply quantity of magazine titles based on sales history and market trends• Forecasted sales of individual magazine title based on Cognos daily sales report and Aztec scan data each week• Carried out monthly and quarterly reports (supply and sales analysis) as well as recommended supply levels and strategy based on historical sales trends• Initiated magazine category trend analysis and turned it into a quarterly review process with account manager, circulation manager and allocation manager

• Analyzed sales forecast used for liaising with sales team• Analyzed customer orders to review business performance and identify market needs• Organized business review meetings with customers and prepared reports to interpret market trends of key cities• Compiled competitor intelligence including sku offer, market share and industry trends.• Compiled forecast analysis for product managers to prepare more accurate forecasts

• Diagnosed Ex-factory, End-consumption sales data on monthly/quarterly basis for management/internal sales meeting and evaluated marketing activities• Analyzed AC Nielson Retail Audit data for drugstore and modern trade channels on bi-monthly basis• Identified marketing needs and analyzed IMS Hospital Audit data on quarterly basis• Planned and executed whole year promotion/new product launch promotion• Developed and executed activities of loyalty club, monthly card and training courses• Organized tracking of budget