Jay John Serrano Email & Phone Number

Philippines

Client Relationship Management: Build and maintain strong relationships with business clients by understanding their needs, preferences, and buying cycles.Product Knowledge: Develop a deep understanding of the promotional products offered, including their features, benefits, customization options, and pricing structures.Custom Solutions Development: Work closely with clients to identify unique promotional opportunities and develop customized product solutions that align with their branding and marketing objectives.Prospecting and Lead Generation: Identify and pursue new business opportunities through prospecting, cold calling, networking, and attending industry events to expand the client base.Negotiation and Closing: Skillfully negotiate pricing, terms, and contracts to secure profitable deals while meeting or exceeding sales targets.Project Management: Coordinate with internal teams such as design, production, and logistics to ensure timely delivery of orders and exceptional customer service throughout the sales process.

Philippines

Greeted all library patrons with smiles and offered assistance with any needs or issues. Promoted upcoming events to inform visitors and patrons of book clubs, meetings and story hours. Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts. Managed records and documentation with firm adherence to filing conventions and library sorting techniques. Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.

Philippines

Customer Engagement & Product Knowledge: Engaging with customers effectively is crucial for understanding their needs and building rapport. Having a comprehensive understanding of T-Mobile's products and services is essential for providing accurate recommendations and solutions.Sales Generation: Driving sales and meeting or exceeding sales targets is a primary objective of the role.Solution-Oriented Selling: Being able to assess customer requirements and recommend appropriate solutions demonstrates the ability to meet customer needs effectively.Customer Assistance: Providing timely and helpful assistance with inquiries and issues contributes to overall customer satisfaction and retention.Follow-Up and Follow-Through: Following up with customers post-sale ensures satisfaction and promotes long-term loyalty to T-Mobile.

Philippines

Customer Service Associate (Amazon Retail/Technical Support UK Inbound and Outbound)Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries. Built rapport with customers through courteous and professional communications. Resolved customer queries over phone and by email. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Bachelor Of Education - Bed, Elementary Education And Teaching

Bachelor, Elementary Education