General Manager
I managed, owned and operated all aspects of a 160 seat national franchise restaurant. I developed the business plan to secure an SBA loan for the start-up business. I secured the first TOPH franchise awarded to a “new owner” in 10 years. I negotiated the lease for the business and supervised “build-out” construction of the facility. I then worked through all the start-up operational issues and set-up the restaurant for success. I then ran the operation for 5 years as the General Manager. I was responsible for the profit and loss bottom line in the operation of the restaurant. My duties included staffing, human relations, payroll, finance, inventory control, information systems, kitchen operations, front end operations, customer service, community relations, menu, advertising, marketing, facilities maintenance and regulatory compliance.