Jay Karayan Email & Phone Number

Waltham,Ma

Provide support to 1800 user after the separation from Compuware Create and implement Windows 10 image going forwardImage all laptop and desktop with SCCM Install and administrate Crash Plan Migrated user to our new domain ITIL certified Proficiency with utilizing PowerShell for automated tasksSr Tech lead for team of 7Created all new images surface Pros 3 and custom tilesRecreate company images for all laptops with win 7 for faster implementationCreate… Show more Provide support to 1800 user after the separation from Compuware Create and implement Windows 10 image going forwardImage all laptop and desktop with SCCM Install and administrate Crash Plan Migrated user to our new domain ITIL certified Proficiency with utilizing PowerShell for automated tasksSr Tech lead for team of 7Created all new images surface Pros 3 and custom tilesRecreate company images for all laptops with win 7 for faster implementationCreate new standard for software distribution and naming conventions Maintained and created all out for CrashPlan back up softwareOffice 0365 support along with creating distribution groupsRun Power shell scripts for Terms , new hire and email accountsHelp install Aruba AP systems company wideHelp install and configure Aruba VPNUpgrade all user from older computers as part as the refresh programUpgrade user from win 7 to win 10Installed SCCM on all users laptopsAct as tech lead for our Sal Paulo team Basic mac Support Cell Phone support Android IPhone Ipads surface pros Show less

Waltham,Ma

• Provide Support to all store locations and users for the Waltham office• Upgrade all user to window 7 platform in a 5 month span starting 4/13• Support 175 store locations for all hardware and software related problems• Support over 150in-house and remotes users with hardware and software trouble shooting.• Coordinate with vendors for all security camera and phone related issues• Create accounts in Active directory for all new hires and terms• Load and troubleshoot… Show more • Provide Support to all store locations and users for the Waltham office• Upgrade all user to window 7 platform in a 5 month span starting 4/13• Support 175 store locations for all hardware and software related problems• Support over 150in-house and remotes users with hardware and software trouble shooting.• Coordinate with vendors for all security camera and phone related issues• Create accounts in Active directory for all new hires and terms• Load and troubleshoot encryption software “PointSec”• Created solution and fixes for all windows 7 upgrades with software adjustments and patches.• Set up and configuration of email id’s and basic administration of notes email client• Experienced in using C.A. software to push software to end user • Installed Sophos antivirus software• Troubleshoot web based VPN connection errors and installs • Set up scanning for all employees through our Ricoh printers • Configure and setup laptops and pc’s for all new hires Show less

Waltham

Unsung Hero Award CSC (15 are per year) 75,000 EmpProvide support to all level 3,4,5 request to remote and in-house employees (320)Maintain and support on all application upgrades using marimba softwareProvide 1st tier support to executive employees for Waltham locationCreate accounts in Active directory for all new hires and termsExperienced in several company moves and relocation efforts and part on the move committee for input and procedures for new location set ups and… Show more Unsung Hero Award CSC (15 are per year) 75,000 EmpProvide support to all level 3,4,5 request to remote and in-house employees (320)Maintain and support on all application upgrades using marimba softwareProvide 1st tier support to executive employees for Waltham locationCreate accounts in Active directory for all new hires and termsExperienced in several company moves and relocation efforts and part on the move committee for input and procedures for new location set ups and configurations.Maintain all asset management for inventoryProvide all in and out of warranty hardware support for IBM and Dell LaptopsTrain users on new software and operating systems (win7) (win XP)Trouble shoot VPN connection errors and installsPreformed data recovery after encryption failure.Handle all telephony and voice mail failures as a direct lesion with our phone vendor Avaya.Work with our local data center for all network failuresConfigure and setup laptops and pc’s for all new hires and termsImplemented the rotation of hard drives to ensure safe and reliable hardware environment. Created solution and fixes for all windows 7 upgrades with software adjustments and patches.Maintain and monitor the UPS power backup systemsLoad and troubleshoot encryption software “PointSec”Configure and support SAP applications for win 7Order spare parts and IT suppliesCreate and maintain accounts through active directoryPreformed all hardware repairs for Dell and IBM laptops and pc’sMaintained all printers with maintenance kits and IP configurationsTest roll out software via Marimba to pc and laptops before primary roll out to all employeesSet up scanning for all employees through our Ricoh printersMember of the move committee to implement the new IT infrastructure and environment of the new company location.Implement the distribution of backup software “PC Backup”Maintained Wireless Accounts using Cisco Admin consoleSet up and maintain Virtual Sun boxes for the Account Dept Show less

Marlboro,Ma

• 8 Bravo Awards Workscape for Customer Service Excellence • Provided hardware/software support for Workscape corporate/branch PCs and Laptops• Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users. • Create new images for all new laptop and PC’s when newer models were purchased.• Played an important role for IT set ups when moving to a new location• Provided 24/7 emergency… Show more • 8 Bravo Awards Workscape for Customer Service Excellence • Provided hardware/software support for Workscape corporate/branch PCs and Laptops• Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users. • Create new images for all new laptop and PC’s when newer models were purchased.• Played an important role for IT set ups when moving to a new location• Provided 24/7 emergency maintenance.• Experience in a multi-platform Windows environment.• Worked with and maintained the helpdesk ticket system (Jira)• Desktop software includes Norton Antivirus, Outlook 2000/2003, Internet Explorer, Netscape, Microsoft Office suite 97,2000,2003 95/98/NT/2000/XP Operating Systems, Symantec Ghost, Microsoft Visio, Microsoft Project, Adobe Reader & Writer, Terminal Service Safeguard Encryption.• Preformed data recovery after encryption failure.• Performed system recovery, file recovery, system and application installations, as well as end user training.• Diagnosed hardware failures and coordinated hardware repairs for parts replacement through Dell Corporation and IBM. Also was responsible to troubleshoot and repair HPdesktops/IBM laptops. • Supported and serviced remote branch offices. Travel and heavy lifting is required. Responsible for providing 24 hr PC support to all corporate executives and directors. Developed and tested Windows XP image for Desktop /laptop rollout. Desktop operating systems included Window 98, NT 4.0, 2000 and XP. Managed all company’s technical equipment inventory. Diagnosed and repaired HP printers, laser jet, fax machines, and color printers. Troubleshoot LAN connectivity issues including TCP/IP, DHCP, DNS and WINS configuration Show less

Boston

Manage all hardware software support for Verizon PCs and LANs. Installing, configuring, re-image, upgrading, and trouble-shooting Hardware/software day- to-day network administration and technical support Provide 24/7 emergency maintenance. Desktop software includes Norton Antivirus, Lotus Notes, Outlook 2000, Internet Explorer, Netscape, Microsoft Office 97/98/2000/XP, Symantec… Show more Manage all hardware software support for Verizon PCs and LANs. Installing, configuring, re-image, upgrading, and trouble-shooting Hardware/software day- to-day network administration and technical support Provide 24/7 emergency maintenance. Desktop software includes Norton Antivirus, Lotus Notes, Outlook 2000, Internet Explorer, Netscape, Microsoft Office 97/98/2000/XP, Symantec Ghost, Microsoft Project, Lotus Smartsuite, SMS, Adobe Reader & Writer, Marimba, Print key 2000 and many more proprietary applications.Performed system recovery, files recovery, system and application installations, and end user training.Diagnosed hardware failures and coordinate hardware repairs with Verzon's hardware repair department for parts replacement. Supported and serviced Employees at the 6 Bowdoin Sq Office in Boston with over 250 users.Provided 24 hr PC support to all user, executives and directors.Desktop operating systems included Window 95, 98, NT 4.0, 2000 and XP. Diagnosed and repaired Lexmark printers, fax machines Troubleshoot LAN connectivity issues including TCP/IP, DHCP, DNS and WINS configuration.Application / Hardware specialist for all other location when other Lan Managers cannot repair PC hardware trouble or application trouble after 3 or more attempts of a repair.Remote repairs of PC’s related trouble with the use of SMS . Show less

Waltham

Provided hardware/software support for CTC corporate/branch PCs and LANs. Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users. Provide 24/7 emergency maintenance. Experience in a multi-platform Windows environment.Desktop software includes ARCserve 6.61/2000, Norton Antivirus, Lotus Notes, Internet Explorer, Netscape, Rapid Eye 4.0, Microsoft Office 97/98/2000/XP, Symantec Ghost, Cisco… Show more Provided hardware/software support for CTC corporate/branch PCs and LANs. Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users. Provide 24/7 emergency maintenance. Experience in a multi-platform Windows environment.Desktop software includes ARCserve 6.61/2000, Norton Antivirus, Lotus Notes, Internet Explorer, Netscape, Rapid Eye 4.0, Microsoft Office 97/98/2000/XP, Symantec Ghost, Cisco Wan Manager, Microsoft Visio, AS 400, Microsoft Project, Cisco Transport Manager, Lotus Smartsuite, SMS, Adobe Reader & Writer, Metasolve, Terminal Service. Perform system recovery, file recovery, system and application installations, as well as end user training and managed outside equipment vendors.Diagnosed hardware failures and coordinate hardware repairs for parts replacement through Dell Corporation. Also was responsible to troubleshoot and repair HPdesktops/IBM laptops.Supported and serviced over 33 branch offices with over 800 users in the northeast corridor from Maine to Maryland. Travel and heavy lifting is required.Developed and tested Windows XP image for Desktop /laptop rollout. Desktop operating systems included Window 98, NT 4.0, 2000 and XP.Implement server and desktop expansion and upgrade projects, supporting the corporate computer development and managed all company’s technical equipment inventory. Diagnosed and repair HP printers, laser jet, fax machines, and color printers. Troubleshoot LAN connectivity issues including TCP/IP, DHCP, DNS and WINS configuration.Network knowledge working with HUBS, routers, testing cables and comports Show less