Jay Karayan Email & Phone Number

Waltham, MA

Provide support to 1800 user after the separation from Compuware Create and implement Windows 10 image going forwardImage all laptop and desktop with SCCM Install and administrate Crash Plan Migrated user to our new domain ITIL certified Proficiency with utilizing PowerShell for automated tasksSr Tech lead for team of 7Created all new images surface Pros 3.

Waltham, MA

• Provide Support to all store locations and users for the Waltham office
• Upgrade all user to window 7 platform in a 5 month span starting 4/13
• Support 175 store locations for all hardware and software related problems
• Support over 150in-house and remotes users with hardware and software trouble shooting.
• Coordinate with vendors for all security camera and phone related issues
• Create accounts in Active directory for all new hires and terms

Waltham

Unsung Hero Award CSC (15 are per year) 75,000 EmpProvide support to all level 3,4,5 request to remote and in-house employees (320)Maintain and support on all application upgrades using marimba softwareProvide 1st tier support to executive employees for Waltham locationCreate accounts in Active directory for all new hires and termsExperienced in several.

Marlboro, MA

• 8 Bravo Awards Workscape for Customer Service Excellence
• Provided hardware/software support for Workscape corporate/branch PCs and Laptops
• Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users.
• Create new images for all new laptop and PC’s when newer models were purchased.
• Played an important role for IT set ups when moving to a new location
• Provided 24/7 emergency… Show more

Boston

Manage all hardware software support for Verizon PCs and LANs. Installing, configuring, re-image, upgrading, and trouble-shooting Hardware/software day- to-day network administration and technical support Provide 24/7 emergency maintenance. Desktop software includes Norton Antivirus, Lotus Notes, Outlook 2000, Internet Explorer, Netscape, Microsoft Office.

Waltham

Provided hardware/software support for CTC corporate/branch PCs and LANs. Installing, configuring, upgrading, and trouble-shooting hardware/software day-to-day network administration and technical support to PC/laptop users. Provide 24/7 emergency maintenance. Experience in a multi-platform Windows environment.Desktop software includes ARCserve 6.61/2000.