Worked & managed Network Operation Centre (NOC) & Service Operation Centre (SOC) Service Assurance for Neotel (South Africa) Drove implementation of projects related to installation of Wireless networks, IP services, delivering Ethernet over SDH, Network performance enhancement initiatives, etc.as per PMP guidelines. Supported management by reporting equipment abnormalities for corrective action. Handled Procurement management on projects that included obtaining quotes and issue of purchase requisitions in the financial systemMonitor projects on an on-going basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary. Generated and implemented Enterprise project plans to strategically achieve Project Targets Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.Worked & managed Network Operation Centre (NOC) & Service Operation Centre (SOC) Service Assurance for Neotel (South Africa) Drove implementation of projects related to installation of Wireless networks, IP services, delivering Ethernet over SDH, Network performance enhancement initiatives, etc.as per PMP guidelines. Supported management by reporting equipment abnormalities for corrective action. Conducted technical and customer meetings to increase communication and strengthen internal and external relationships. In parallel, handled a BAU team of network engineers and was responsible for:End to end troubleshooting for various services for Enterprise customers tickets of South Africa region within committed SLAAlarm monitoring and Troubleshooting of Customer Links & handling NOC Escalation callsInvestigating causes of outages, providing constant support to clients for resolving critical technical issues to ensure higher customer satisfactionProviding RFO for customer’s tickets in coordination with various third party as well as international service providers