Jay Klingensmith Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

• Led 12 individuals and department in resource management, project delegation and coordination of the team’s activities.
• Design and implement Cisco networks for customers.
• Basic routing with BGP, EIGRP, MPLS, and OSPF.
• Switches include: 2960, 3560, 3650, 3850, 4500 and 6500 as well as Nexus 7000, 5000 and 2000.
• Maintain customer support for North America.
• Managed incident, problem, and change management to ensure integrity of operational environment.

Greensboro/Winston-Salem, North Carolina Area

• Global Service Manager for WAN Suppliers
• Interface with 25 global and local WAN suppliers for incident, problem and change management.
• Maintain frequent service review meetings, develop Service Improvement Plans (SIP) and ensure successful vendor performance.
• Maintain escalation process for service, technical, operational and deliveries.
• Create and update vendor management policies and procedures in a manner to ensure alignment with strategic goals and objectives.
• Develop global standards for service guides based on supplier contracts.

Greensboro/Winston-Salem, North Carolina Area

• Led 30 individuals and department in resource management, project delegation and coordination of the team’s activities including onboarding new employees to integrate into the support teams.
• Created process development for ways of working in order to drive efficiencies.
• Cascading company strategies and business objectives throughout the team and monitoring progress through regular follow-ups and performance management.
• Managed incident, problem, and change management to ensure integrity of operational environment.
• Developed and implemented competence plan to identify training needs and ensure that the proper skillsets were represented in the team.
• Trained all team members on best utilization of support tools, ticketing systems, and monitoring tools.

Greensboro/Winston-Salem, North Carolina Area

• Designed and implemented customer LAN’s, WANs, and Wireless networks.
• Installed and maintained CISCO Switches and Routers.
• Maintained 3rd level customer support for North America.
• Implemented and assisted in the design of QOS with global initiatives.

Greensboro/Winston-Salem, North Carolina Area

• Provided portal solutions using SiteMinder, Identity Minder, and Transaction Minder to secure web services.
• Installations of Apache2 web servers on Solaris 8 providing Reverse Proxy security. SiteMinder administration, installation, and upgrades on Windows 2000 servers.
• Maintained 2nd and 3rd level customer support globally.
• Deployed Cisco 2900, 3500 switches, upgraded IOS, and support local LAN.

Greensboro/Winston-Salem, North Carolina Area

• Provided solutions and supported a large NetWare server based network, replica placements, NDS Health Checks, and backup solutions across North America.
• Installed Microsoft 2000 servers, active directory, and maintained support for the local environment.
• A member of the Global NDS group which managed operated and coordinated the global Novell Directory Service (NDS) structure for the Volvo environment, covering local and central servers.
• Installed, upgraded and supported Compaq/HP hardware rack mounts and tower servers.

Master Cne, Ccna, Itil

Activities and Societies:• Active Directory, SiteMinder, NetWare, Apache, Cisco, and Management. • ITIL Foundation and ITIL Service.

Bachelor’S Degree, Biology/Biological Sciences, General

Activities and Societies: • Major in Biology • Minor in Chemistry • Post Graduate: Endocrinology Studies