Jay Korankye Email & Phone Number

Within this role my duties are:•Mentoring team members for promotion•Monitoring attendance/sickness/leave for team members and advising of current HR policy•Weekly meetings for target objectives•3 monthly personal development plans reviewed•Shift Rota’s/Bonus award calculations•Developing team training (one to one team coaching)•Dealing with complaints from external Scottish Power customers•Attending weekly management meetingsPrevious role of Compliance… Show more Within this role my duties are:•Mentoring team members for promotion•Monitoring attendance/sickness/leave for team members and advising of current HR policy•Weekly meetings for target objectives•3 monthly personal development plans reviewed•Shift Rota’s/Bonus award calculations•Developing team training (one to one team coaching)•Dealing with complaints from external Scottish Power customers•Attending weekly management meetingsPrevious role of Compliance Agent before moving on to Team Manager Within this role my duties are:•Monitor, asses and review incoming calls for different campaigns against current policy.•Provide constructive and helpful feedback to all agents daily•Input compliance stats daily into clients internal databases, providing monthly power point presentations to both internal management and external clients•Raise disciplinary action for agents that fail compliance repeatedly.•Dealing with management, directors and clients personally Show less

Worked with several photographers and companies such as Trespass, Co-Op Insurance and Taylor Made Kilts

Within this role my duties are:•Training to cook in a professional kitchen•Helping to create new menus•Ordering supplies for the kitchen and stocktaking•Keeping the kitchen clean and tidy at all times•Liaising with the management/bar staff on new ideas for menus etc•Managing the kitchen on quiet week days

•Training new staff on products and calls•Manage new agents•Creating new training materials•Create E-learning to help with training•Create session plans for training•Hold meetings with managers, executives and Government bodies •Facilitate meetings and training classes•Keep up to date with process and policies within the business•Developing skills with new and existing staffExperience gained:•conducted ICR inductions, helped deliver the ICR up… Show more •Training new staff on products and calls•Manage new agents•Creating new training materials•Create E-learning to help with training•Create session plans for training•Hold meetings with managers, executives and Government bodies •Facilitate meetings and training classes•Keep up to date with process and policies within the business•Developing skills with new and existing staffExperience gained:•conducted ICR inductions, helped deliver the ICR up skill to existing SFE advisors, delivered 2 RTL up skill to existing ICR advisors, and also co-delivered SFE up skill to existing Correspondence team•have assisted in the SFE re-write, holding focus groups, listening into calls and also sitting in on the SFE induction•helped deliver SFE class on 3 different occasions during the SFE induction•have assisted in creating material for a new project Semafone, creating a manual and also a KS module•attended various training workshops to further my knowledge as a Trainer Show less

Education record

Education record