Jay Bangar Email & Phone Number

Building relationships with and taking ownership of your dedicated customer portfolio.Providing customers with high quality technical support, advice and guidance.Handling customer technical support requests (via email, telephone and web portal)Managing all assigned tickets to achieve a prompt resolution, escalating where necessary and providing customers with timely and accurate updates on their ticket progress.Managing product releases and enhancements whilst assisting with client adoption and education - advising on product functionality.Contributing towards internal and external KPI’s & SLA’s.Logging of all communications and customer support cases via an internal CRM system.

Within this role I must provide financial analysis in regards to policy holders’ funds that are invested in the stocks by Scottish windows.

Within this role I had to use various skills including; problem solving, communication, knowledge of multiple banking systems etc to provide the correct output for customers in order to deal with their queries. During my time at the Lloyds banking group I was given the opportunity to train new employees on the processes of the job role which lead to my promotion

United Kingdom

Was promoted to team manager after working here for a short period whereby I had a lot of responsibilities which included managing a team to make sure task were delivered to a high standard and to a deadline. I also partook in the decision making process which affected the running of the business to some degree

Leicester, England, United Kingdom

I successfully completed my PUP theory and practical driving test in order to operate important machinery to carry out an integral part of the warehouse operations. During my time here I was also put on a health and safety management scheme whereby I could help fellow employees in regards to keeping them safe at work

Cyber Security Bsc, 2:1

Gcses

Achieved 11 GCSEs grade A*- C