Jay L. Email & Phone Number

Tallahassee, Florida, United States

- Collaborated with clients to determine need and devise appropriate software and hardware solutions.- Performed root cause analysis to provide resolutions for production issues.- Work with stakeholders to determine implementation and integration of system-oriented projects.- Created manuals and taught training sessions to educate co-workers on new systems.- Integrated 20 database and 5 backup servers into enterprise systems.- Ownership of SCCM function.- Spearheaded migration to Windows 11 / MS 365.

Mulberry, Florida, United States

- Ownership of disaster recovery plan using Veeam Backup & Recovery, including off-site replication and Orchestrator. - Veeam One and Enterprise Manager monitoring and reporting.- Planned and implemented complex internet and intranet applications on multiple platforms.- Developed scripts to integrate and update software products and improve system compatibility.- Conducted testing and troubleshooting for various software remotely and onsite for 700+ server sets to maintain operational readiness.- Initiated and managed network test facilities to verify network hardness and resilience.- On-call 24x7 rotation.

Lakeland, Florida, United States

- Worked with Service Hub (CMMS) to include administration of contract lines- Created and maintained material purchasing records in SAP and CMMS- Managed hardware, software, and access requests in Request Center for Facilities and Real Estate- Delivered pre-determined reports and generated data analysis based on pre-defined queries- Supported operations staff in researching data configuration and processing issues- Supported multiple departments across four divisions with special projects- Developed and maintained key deliverables and 40 divisional templates

Remote - Tx

- Focused on implementations, design, migrations and managed services of IVANTI Endpoint Manager- Provided advanced training and knowledge transfer during on-site implementation- Presented business leaders with cost-benefit and return-on-investment analysis to drive project planning and execution- Oversaw 5 implementation personnel through 20+ professional service engagements- Authored user documentation to help train third-party personnel on newly-implemented products