• Incident Management - Monitor Navy and Marine Corps Intranet (NMCI) systems and identify performance issues relatively. Solve technical problems on assigned hardware and software platforms/applications following standard protocols. Works within strict time scales and elevates incidents within defined time windows.• Problem Management - Ability to identify trends in order to elevate incidents in accordance with standard protocols.• Quality - Understands the impact of operations delivery on the customers' business. Contributes to team's ability to meet target goals.• Customer Relationship - Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment. Respond to common service, product, technical, and customer-relations questions.

• Master Groom Specialist – Supervised highly skilled Sonar Technicians during the installation, groom and certification of complex data gathering systems aboard Atlantic Fleet Submarines in support of missions vital to National Security.• Information Assurance Manager and Contract Technical Representative – Set up user accounts for new users requiring access to the Classified and Unclassified Navy and Marine Corps Intranet. Updated user rights utilizing Active Directory to allow users permissions to the various required folders on the network. Managed over $100,000.00 in Information Systems Resources.• Outstanding Manager – Expertly coordinated the maintenance efforts and logistic support to 100 material casualty reports. Relentless efforts ensured maximum equipment readiness to 18 submarines, allowing them to keep operational schedules and meet mission commitments.• Project Manager – Managed 24 projects from start to finish that included coordinating efforts with outside activities to ensure there were no delays in accomplishing all assigned tasks of each project. Reported directly to the Office of Naval Intelligence upon completion of each assigned project.• Travel – Spent 25% of each year on travel which included emergent travel to foreign ports to assist in repairs, traveling on as little as a day’s notice.• Training – Conducted training to over 200 Sonar Technician’s on newly installed equipment on proper operation and maintenance procedures.• U.S. Submarine Sonar Supervisor – Lead 6 Sonar Operators in employing Sonar Systems to maintain tactical control of the ship, aiding in navigation and keeping the ship safe from collision hazards.• Sonar Technician – Maintained and repaired state-of-the-art Sonar Systems including electronic and hydraulic systems to keep ship at maximum readiness. Troubleshot system problems down to the circuit card level.