Jay Lim Email & Phone Number

Singapore

Singapore

- Led a team of 17 members in digital operations, focusing on improving service delivery and operational efficiency.- Implemented Agile practices that resulted in a 10% improvement in accuracy and streamlined processes across the team.- Conducted data analysis using Tableau to identify trends and areas for improvement in service levels.- Collaborated with.

Singapore

- Conducted quality audits that improved overall accuracy by 10%, applying Six Sigma principles to enhance processes.- Developed training programs to improve team members' quality assurance skills and foster a culture of continuous improvement.

Singapore

• Consistently exceeded performance metrics, ranking in the top 5% of process specialists globally
• Proactively identifying process improvements, resulting in a 25% increase in team efficiency
• Recognised with the "Innovation Champion" award for continuously proposing process enhancements
• Optimised team workflows, improving efficiency and user experience
• Collaborated with global teams to establish best practices, which were adopted across multiple regions

Singapore

• Resolved complex customer issues, maintaining a 95% satisfaction rate
• Managed pre/post check-in concerns and natural disaster-related cancellations
• Collaborated with global teams to ensure timely resolution of customer inquiries

Singapore

• Exceeded sales targets by 15% through effective upselling techniques
• Planned customised travel itineraries, enhancing customer experience
• Handled objections and complaints, improving customer retention rates

Singapore

• Led a team of 10, ensuring compliance with work safety and food hygiene standards
• Analysed sales reports, planned promotions, and managed stock ordering Implemented new inventory management system, reducing waste by 20%
• Trained and mentored new team members, improving overall department efficiency
• Collaborated with suppliers to ensure timely delivery of fresh produce

Singapore

• Managed IT structural cabling projects for government and private sectors
• Supervised a team of 5 technicians, improving project completion times by 15%
• Executed cabling, termination, testing, and commissioning for overseas projects

Chanthaburi, Thailand

• Managed tours for groups of up to 50 people, maintaining a high level of customer satisfaction
• Prepared tenders and planned itineraries, increasing company revenue by 10%
• Negotiated with local vendors, resulting in 15% cost savings for the company

Singapore

• Provided counter service for residents and organised events
• Handled resident queries, feedback, and complaints Coordinated and organized events for various festivals and occasions (e.g., Chinese New Year, Christmas, Fund Raising, one-day trips)
• Met sales KPIs for the community center, demonstrating strong performance in community engagement
• Designed promotional materials including posters, banners, and backdrops for festivals and various occasions
• Liaised with individual executive committees for committee matters (e.g., Festival Committees, Youth Executive Committees)
• Managed event logistics and ensured smooth execution of community activities

Chanthaburi, Thailand

• Managed tours for groups of up to 50 people, maintaining a high level of customer satisfaction
• Prepared tenders and planned itineraries, increasing company revenue by 10%
• Negotiated with local vendors, resulting in 15% cost savings for the company

Singapore

• Performed aircraft maintenance on fighter aircraft
• Conducted complex troubleshooting and repairs on advanced avionics systems, ensuring optimal aircraft performance and safety
• Acted as Aircraft Station Controller and supervised shift personnel
• Participated in cross-cultural liaison with Royal Thai Air Force during overseas deployments

Diploma, Microelectronics

Activities and Societies: Bowling Team, Guitar Ensemble I was an engineering student who major in Microelectronics who is also actively.

High School, Gce 'N' & 'O' Levels

Activities and Societies: Chinese Painting and Lion Dance