Jay Loo Email & Phone Number

New York, Ny, Us

• Subject matter expert across Monotype product portfolio.• Collaborate across the organization with product, oem, marketing, engineering, support, legal and finance. Be the information liaison between these groups and the direct sellers.• Deliver product demonstrations to prospective customers.• Support the direct sellers in preparing targeted prospect presentations.• As needed, direct post-sale product onboarding and training inquiries to ensure successful implementation of our products.• Advise on the development of account plans and strategies (including up-sell, cross-sell and industry-specific opportunities) for the direct sales team’s target accounts, within the territory you support.• Drive product efforts by providing internal feedback on market needs and competitive landscape.• Participate in the development of sales training curriculum and sales enablement collateral.• Act as a brand ambassador and subject matter expert at sponsored events.• Participate in community engagement activities within the design and technology markets.

New York City Metropolitan Area

• Subject matter expert across Monotype product portfolio.• Collaborate across the organization with product, oem, marketing, engineering, support, legal and finance. Be the information liaison between these groups and the direct sellers.• Deliver product demonstrations to prospective customers.• Support the direct sellers in preparing targeted prospect presentations.• As needed, direct post-sale product onboarding and training inquiries to ensure successful implementation of our products.• Advise on the development of account plans and strategies (including up-sell, cross-sell and industry-specific opportunities) for the direct sales team’s target accounts, within the territory you support.• Drive product efforts by providing internal feedback on market needs and competitive landscape.• Participate in the development of sales training curriculum and sales enablement collateral.• Act as a brand ambassador and subject matter expert at sponsored events.• Participate in community engagement activities within the design and technology markets.

New York, United States

• Subject matter expert across Monotype product portfolio.• Collaborate across the organization with product, oem, marketing, engineering, support, legal and finance. Be the information liaison between these groups and the direct sellers.• Deliver product demonstrations to prospective customers.• Support the direct sellers in preparing targeted prospect presentations.• As needed, direct post-sale product onboarding and training inquiries to ensure successful implementation of our products.• Advise on the development of account plans and strategies (including up-sell, cross-sell and industry-specific opportunities) for the direct sales team’s target accounts, within the territory you support.• Drive product efforts by providing internal feedback on market needs and competitive landscape.• Participate in the development of sales training curriculum and sales enablement collateral.• Act as a brand ambassador and subject matter expert at sponsored events.• Participate in community engagement activities within the design and technology markets.

New York City Metropolitan Area

• Subject matter expert across Monotype product portfolio.• Collaborate across the organization with product, oem, marketing, engineering, support, legal and finance. Be the information liaison between these groups and the direct sellers.• Deliver product demonstrations to prospective customers.• Support the direct sellers in preparing targeted prospect presentations.• As needed, direct post-sale product onboarding and training inquiries to ensure successful implementation of our products.• Advise on the development of account plans and strategies (including up-sell, cross-sell and industry-specific opportunities) for the direct sales team’s target accounts, within the territory you support.• Drive product efforts by providing internal feedback on market needs and competitive landscape.• Participate in the development of sales training curriculum and sales enablement collateral.• Act as a brand ambassador and subject matter expert at sponsored events.• Participate in community engagement activities within the design and technology markets.• Engage in special projects as approved by supervisor/manager.

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

Performing product and licensing consulting and post sales support of customer accounts in our Enterprise Solutions business. Performs tasks in recommending, demonstrating product solutions, quotation preparation, order management and product delivery processes. Provides general sales support activities to sales account team in maintaining customer relationships and developing new accounts. Handling customer inquiries for product and licensing inquiries. Demonstrating product solutions and fulfilling software deliveries. Preparing price quotations and processing contracts/orders into ERP systems. Maintain customer account, contact, and sales information in CRM database. Performs prospecting and lead generation activities via phone, email, and direct mail. Participate in other tasks or projects as requested by supervisor/manager.

Greater New York City Area

Provide prompt, professional, and polite assistance to customers and colleagues in both oral and written communication, including email.Heavy telephone and written communication with customers and major accounts.Heavy sales support with the timely processing of consortia licenses, ebook package collections and free trials. Includes the set up of online accounts, activations of orders, IP changes and requests, access and subscription changes.Accurate controlling, processing and understanding of IP (internet protocol)Collection of customer feedback to influence the SpringerLink website development and improve the level of customer support service.Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters.Act as the primary point of escalation for the MetaPress delivery & installation. Gathered all-important fact surrounding any software installation errors, verify IP addresses, or SpringerLink sync questions.