Jay Love Email and Phone Number

Salesforce Certified CPQ SpecialistSalesforce AdministratorBusiness Analyst participating in discovery & business requirements gatheringCreated user stories and acceptance criteria based on client requirements for JiraUtilized Jira for CPQ development sprintsConfigured products, bundles, price lists product rules, and price rulesInvolved with testing configuration enhancements for UAT CPQ applicationQuote document template management and configurationInstalled Advanced Approvals on quote object for approval management including approval rulesConfigured Flows to extend CPQ functionalitySql queriesJetstreamPostman to validate API calls for Salesforce Billing

Served as primary administrator and support for multiple enterprise applications including Microsoft Dynamics NAV, Salesforce, Salesforce CPQ, NetSuite, MS CRM.Maintained updates for multiple system environments including application & data upgrade, rollups, SQL Server and database upgrades.Wrote sql queries utilizing sql management studio for department analysis and reporting in Excel.Integrated multiple applications within NAV 2016 including CCH Sales Tax Office, Dynamics Addons AR & Collections, and Equisys Zetadocs and coordinated vendor support to increase collections and invoice processing.Executed the day-to-day configuration, support and maintenance using Salesforce setup platform for sales and service. Migrated data and change sets utilizing Gearset DevOps.Implemented Salesforce CPQ new go live implementation, first phase products and price book consolidation for consistent pricing, advanced approvals for quote object, approval rules and quote templates. Deal Desk 2nd tier support of pricing and CPQ configurations. CPQ Product and Price Book management.Collaborated with consultants for implementation of NetSuite including setup of account using software vertical implementation model, administrator fundamentals, advanced searches and suiteflow workflow training.Utilized Artiva scripting for software development and administration for internal CRM system.MS CRM Administrator managing overall system with Administrator and Developer certifications.

Led technical sales team with development of product pricing tool, maintained price books, reviewed sales contracts and quotes, maintained hardware and software applications to ensure successful product demonstrations and provide ongoing support to aid in accomplishing sales quota goals.Developed and supported sales CRM system for capturing information and data validation for sales forecasting, establishing quotas, and provided accurate reporting for sales management using Crystal Reports.

Managed clients in a multiple state territory to maintain a high-level customer satisfaction including a client base of 150+ through regular contacts to increase sales growth and meet monthly quotas by effectively promoting products and services to improve client’s productivity.Served as the primary contact for sales territory working with internal departments to resolve client issues and forecasting sales for specific client needs of products offered.

Developed software enhancements to FACS application to meet client specifications in a Cache Unix environment.