Jay Lyle Email & Phone Number

Plymouth, England, United Kingdom

A help desk centred role helping clients with various types of IT related issues.

Plymouth, England, United Kingdom

Provided internal IT support to various colleagues, ensuring that certain tasks were running smoothly as well as providing a 1st line IT support experience to anyone who needs it through an internal help desk system.

Yelverton, England, United Kingdom

Completed various different tasks on a daily basis, helped customers and tidying up, to dealing with MOT requests and transactions as well as stock checking and basic maintenance.I also worked in the Post Office and dealt with sensitive information and completing customer requests.

Plymouth, England, United Kingdom

I provided members of the public with advice and help regarding the COVID-19 crisis, help and support was my main goal within Sitel. COVID-19 has taken the world by storm and the UK have set up a track and trace system in place in order to alleviate the lockdown that is currently going on. My job was to call up people who have been in contact with.

Plymouth, United Kingdom

Worked with AD DS and on premise systems, I was also teaching and guiding placement students who worked with me on certain tasks which involved basic tasks such as creating and managing users in AD, permission management and setting up physical equipment such as NAS’s etc. Some tasks relied on setting up desk jet printers and managing network connectivity.

Tavistock, UK

Built and configured PC's for students who claimed DSA support and were entitled to free equipment (uni students etc). Also provided 1st and 2nd line support IT support in house for staff members as well as the general public through means of fixing the issue for a company set fee.

Plymouth, United Kingdom

Assisted and helped customers with requests, took care of the shop floor and respectively tidied. Warehouse work for bringing out new stock onto the shop floor and general customer service duties with the checkout.

Level 3 Extended Diploma In It Professional Competence, Computer Systems And Maintenance, Distinction

Activities and Societies: Apprentice, placement leader and maintenance employee.Learned more about the maintenance aspect of a computer.

Level 3 Certificate In Ict Systems And Principles, Computer Systems And Networking, Distinction

Activities and Societies: Windows Server (Active Directory) and networking basics.I extended heavily in my field during this qualification.

Level 2 Diploma In It Professional Competence, Information Technology, Distinction

I learned foundation level skills in system diagnostics, various installation techniques and I gained a baseline for my IT skills set.

Foundation Year (Compsci), Computing/Sci, Pass

Completed a foundation year at Plymouth University.