-Work with support staff and aid in the registration and installation of client accounts.-Liaison between DataHEALTH and software vendors to provide support and information on vendor products that directly affect the performance and operation of company product. -Scout for potential product partnership opportunities.-Training and preparation of new support staff.-Provide key support for business partners.-Work with key staff members in workload disbursement and distribution based on support staff skill and schedule.-Work with management in the creation and implementation of policies and procedures as pertain to the technical support department.-Document interaction between technical support and client base.-Management and implementation of both MSP and MDR services-Interviewing prospective employees-Only individual responsible for client cybersecurity department and management of RMM support

Tier I technical support duties entail installation and troubleshooting of customer accounts.Additional duties added unique to individual: Working directly with software developers to correct flaws within backup software and system. Implement and manage information for future solutions for troubleshooting. Manage and maintain list of customer's who have elected to utilize premier service with DataHEALTH.

Assisted in the sale of petroleum products and tank record management for this Sam's Club location.

I assisted in the creation of web-based training modules that were implemented company-wide for workers in the U.S. and abroad.