James Macduffie Email and Phone Number

- Collaborate with the product team to establish clear requirements and acceptance criteria of the features.- Write test plans and test cases, including finding and documenting edge cases.- Add and maintain automated UI/API tests of the application using BDD.- Work with developers, product management, design, and support to ensure quality in all phases of development.- Review delivered features and bug fixes.- Develop and maintain testing strategies, primarily automated testing.- Azure DevOps pipeline scripting for test automation

• Lead developer responsible for designing and building the company’s new primary software application, including the development of APIs, using Node.js, React (front-end and back-end), Redux, Express.js, and MySQL. • Sole developer at the company with knowledge of web development technologies, requiring the ability to effectively communicate processes and concerns in a way that others can understand. • Supported and improved existing web pages and web applications built with JavaScript (Vanilla, Angular, and jQuery) and PHP, including the integration with external APIs. • Collaborated remotely with subcontractors on the implementation of new features and troubleshooting of existing issues, utilizing Git repositories to keep the code base up to date. • Advised support technicians on how to troubleshoot and rectify various end-user concerns. • Built serverless APIs and processes within the AWS Lambda environment. • Established and evaluated timelines and deadlines for both long-term and short-term projects. • Actively sought out, and provided solutions for, outdated code or bugs in legacy applications, communicating any issues to team members and other stakeholders in a timely manner. • Gathered requirements from supervisors, support staff, and customers, and determined implementations and solutions. • Maintained and updated, in a limited capacity, the company’s WordPress extensions. • Assisted with the maintenance of the company’s current business applications built with FileMaker.

- Managed the ORLH website by making regular updates and creating new content using Cascade CMS, HTML, and CSS.- Supervised Accounts Coordinator for Housing and all programs related to housing operations and student employment.- Hired, trained, and supervised 8-12 office staff responsible for customer service and paperwork management.- Worked with the IT department to ensure proper UA testing of the server and APIs for the RMS housing database software.- Served as the office technology expert, particularly in regards to Microsoft Office Suite and the Banner ERP system.- Responsible for the billing and collection of more than $10 million in housing charges and fees for over 1600 students.- Implemented cross training sessions for more than 20 staff on departmental use of software and technology.- Acted as point of contact and primary decision-maker for appeal process of housing contract fees and related issues.

- Utilized RMS housing management software to create, modify, and run various reports related to the operation and oversight of a residential area consisting of more than 300 upperclass students living in apartment-style housing.- Oversaw the activation, coding, and processing of guest and camp cards for my residential area using Banner ERP system.- Provided leadership and supervision to a staff of 8, including advising, counseling, discipline, and crisis intervention.

- Developed and managed custom web forms, using Qualtrics, for the betterment of educational and operational processes.- Collaborated with Business Support Services on database development and management for multiple departmental systems.- Reviewed and managed the departmental website using Cascade CMS, HTML, and CSS.- Adjudicated conduct cases using Maxient (2013-2014) and Adirondack (2014-2016) judicial affairs databases.- Worked with Facilities to ensure proper construction and maintenance after the renovation of 150-bed apartment complex.- Oversaw day to day operations of two apartment complexes housing approximately 500 junior, senior, and graduate students (2013-2014); and seven traditional and suite style buildings housing over 600 first and second year students (2014-2016).- Supervised 20 staff members, including their hiring, training, accountability, guidance, and professional development.- Participated in on-call rotation for a residential student population of approximately 3,000 students.- Managed and allocated an operating budget of approximately $7,000, including the filing and submission of receipts.

Graduate Resident Directors provide support services directly to students; supervise Resident Assistants and Office Assistants; oversee all educational, social, and operational activities; and adjudicate student discipline cases.

In addition to Resident Assistant (RA) responsibilities, GSAs participate in RA supervision, program planning, staff development, staff training, and all other duties as assigned. GSAs are also asked to attend departmental meetings, and participate in departmental committees and initiatives.

The Summer Student Housing Coordinator assists in the supervision of the entire Summer RA staff, coordinates logistics for Summer student housing, creates publicity materials, and provides leadership and motivation to the staff.

Resident Assistants provide support, act as a resource for students, coordinate social and educational programs, and work together as a staff to enforce University policy within the halls.

The Campus Center Graduate Assistant is responsible for the operation of the Campus Center information desks and acts as the immediate supervisor and resource for the Campus Center desk staff members.