Accountable for being the first point of contact to communicate effectively, positively and professionally with self-funding/insured customers in order to facilitate their conversion/ KPIS from enquiry to a clinical consultation, test or procedure with Schoen Clinic. Communicating with hospital directors, finance, consultants as well as private medical secretaries scheduling appointments, dairy management and making bespoke quotes for operations. Additional Responsibilities:• Responsible for prospective enquiries from patients by building customer relationships and using consultative sales skills for self-funding patients• Meet team and individual targets for enquiry handling, conversion to appointments and revenue• Ensure all phone enquiries are answered in a timely manner, adhering to our customer service levels and Schoen values• Create bespoke proposals for self-pay patients, liaising with consultants and the lead• Ensure all enquiry and booking data is captured correctly• Liaise with patient services teams and consultants to ensure patient pathways deliver an exceptional customer service for all patients• Attend patient information events to represent Schoen Clinic and the services• Support the private patient services lead to produce the monthly and quarterly sales reports• Identify new business opportunities and work with the wider sales team to deliver on initiatives

Responsible for being the point of contact to communicate effectively, positively and professionally with self-funding customers in order to facilitate their conversion/ KPIS from enquiry to a clinical consultation, test or procedure with Spire Healthcare. Communicating with consultants as well as private medical secretaries scheduling appointments, dairy management and making bespoke quotes for operationso Focus on conversion and tracking of self-pay patient enquiries to outpatient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets, self-pay revenue and admissions targetso Ensure the accurate and timely pricing of procedures to provide to patients ensuring excellent customer service and opportunity for conversiono Prepare sales quotations for patients, ensuring all procedures are costed for profitabilityo Be the point of contact for all self-pay queries across all departments internally and for our external customerso To maximise enquiry conversion opportunities through a high level of sales and customer service skills by adhering to Spire’s sales process

Responsible for the coordination and reporting of COVID 19 test results at the Care Home including day- to- day workforce management. Helping to manage visitors and colleagues through the testing process from registration to reporting all the test results. Dealing with process related to management of positive cases.

Generating leads and turning them into opportunities for sales.Working to KPI’s and revenue targets as set by the sales director.Building long term relationships with new and existing customers.Ensuring all administration relating to sales is completed effectively.Working closely with other departments and finding opportunities to cross sell.Processing payments Delivery check and Stock take Answering enquiries regarding stock and customer enquires Greeting customers and providing them a great customer experience. Providing knowledge on different products Measuring customer’s physique to offer them a perfect fitting shirt, t shirt, coat, suit or trousers. Banking – Refunds, exchanges and filing banking documents Taking notes in daily meeting HR / PayrollWeekly conference calls ensuring that as a company we are heading in the right directions making sure that we are up on sales and what we need to focus on for the week/month such as, KPIS, data capture and click and collect – making the most out of every sale. Liaising with other T.M Lewin shops as well as external businesses, to organize store-to-store or warehouse transfers, UPS deliveries, external quick tailoring services etc. So that customers’ needs are met.Designated to oversee maintaining a written record system for tracking customer deliveries, as well as tailoring requests.

Generating leads and turning them into opportunities for sales.Working to KPI’s and revenue targets as set by the sales director.Building long term relationships with new and existing customers.Ensuring all administration relating to sales is completed effectively.Working closely with other departments and finding opportunities to cross sell.Processing payments Delivery check and Stock take Answering enquiries regarding stock and customer enquires Greeting customers and providing them a great customer experience. Providing knowledge on different products