Troubleshoot and break-fix Microsoft 365 Apps for Enterprise application issues in DFM. Create Design Change Requests, and escalations to Product Groups for bug-fix. This includes all Microsoft Office 365 desktop applications such as Microsoft Access, Excel, OneDrive, OneNote, PowerPoint, Publisher, Teams, Word, Visio.Investigating Office log files and Using programs such as Process Monitor, Process Explorer, Windows Performance Recording, Debug Diag, ProcessDump, Windows dump log files, and Fiddler Traces/Network Trace.

• Provided training, mentoring, and performance improvement training to new hires and currently hired Office 365 Support Engineers & Ambassadors • Provided technical customer support & Cloud solutions to industry companies for Level 1 & Level 2 support ticket within SLA. • Analyze and troubleshoot network activity, network issues, and DNS related issue. • Troubleshoot Microsoft Office 365 products, services, and Microsoft Azure Active Directory issues. • Assisted large company server migrations using Microsoft Windows server 2013 & 2016 and other various Cloud migration tools & services.

• Provided training, mentoring, and performance improvement training to new hires and currently hired Office 365 Support Engineers & Ambassadors • Provided technical customer support & Cloud solutions to industry companies for Level 1 & Level 2 support ticket within SLA. • Analyze and troubleshoot network activity, network issues, and DNS related issue. • Troubleshoot Microsoft Office 365 products, services, and Microsoft Azure Active Directory issues. • Assisted large company server migrations using Microsoft Windows server 2013 & 2016 and other various Cloud migration tools & services.