Jay-Marie Madden Email and Phone Number

Try Time Kids Rugby - September 2014: Present (weekends)Formally known as Ruggerbeez where I worked as a coach from April 2012-September 2014 when I then invested in the franchise.  Coach and Franchise Owner – Wandsworth Common   Try Time Kids Rugby was set up to bring outdoor rugby based play sessions to children aged 2-7, providing a variation to the standard children activities offered in local areas.  -Franchise owner (2 party partnership) : staff rota, marketing/advertising, financial budget control,recruitment, membership & general company administration.-Head of coaching : training/on-boarding new staff, customer meet & greet, health & safety control, first-aider, innovative/creative rugby session planning and delivery.

Assistant Manager/Front of HouseFront of House plays a critical role in the daily operational running of a fast-paced, dynamic environment    -secretarial & administrative support- call & multiple diary organisation, including staff rota’s to ensure 100% service delivery-front of house ‘meet & greet’ hospitality   -develop & maintain robust communication and line reporting procedures to sustain service implementation  - team performance reviews – fostering a rich feedback culture, identifying and implementingimprovement/development plans   -customer satisfaction and supporting target achievement - referrals and repeat business      -banking-key holder for opening & closing