Jay Maxwell Email & Phone Number

Hong Kong, CN

Capital One Lounges (DFW and DEN). Plaza Premium Lounges (DFW and MCO). Onboarding; Service Excellence training; Leadership training; LinkedIn Learning deployment

Bethesda, MD, US

Lobby, events, and restaurant hosting to meet and exceed Guest expectations

Partners with on-site leaders and teams regarding talent developent practices, learning content creation, process development and documentation, and facilitation.

Dallas, Texas, US

Human Resources, OD, Venue Operations – Leadership Development Strategy and Execution- Planned and launched program for instructor-led, online, and blended learning using Cornerstone/CyberU and FranklinCovey content for 1200+ leaders of Topgolf’s 22,000 Associates. - Implemented program management to launch and deploy FranklinCovey leadership development.

Plano, Texas, US

Applied an agile methodology to create Toyota Connected workflows, policies, procedures, and training content for business operations, collaborating with telematics product owners, scrum masters, UX experts, and Salesforce.com CRM developers. - Key contributor on Toyota Connected’s Business Operations team that successfully launched two U.S. and Canadian.

Leesburg, Virginia, US

Clarify, confirm and create documented procedures and training content for new American and Canadian contact centers, ensuring that call agents are confident and prepared to assist customers. Partner with local and on-site senior leaders regarding goals and methodologies. Plan and facilitate on-site training for new employees and team leaders.

Addison, TX, US

Selected by Marketing to generate and evaluate solutions for cross-functional New Product Development (NPD) process improvements and lead the related education and change management efforts of new process improvement strategies.- Supported cross-functional NPD project team processes and led communication and training for implementation. - Led development.

Addison, TX, US

Designed, implemented and monitored corporate wide quality processes including systems, policies, procedures, and training to ensure Corporate Quality Standards were met and consistently followed globally. - Designed and led quarterly Quality compliance training for 600+ R&D and Manufacturing employees. - Partnered with laboratory leaders to develop and.

Addison, TX, US

Designed, implemented, and managed global programs for leadership development, training, and change management. - Planned and implemented Mary Kay's first global leadership development program; benchmarked research, prepared business cases, developed training plan roadmap, partnered with stakeholders to implement. - Developed and adapted training to meet.

Dallas, TX, US

Engaged 400+ members and delivered value through setting strategic direction and heading the chapter's leadership team, focusing on programs, membership, professional development, special interest groups (SIGs), marketing, communications, and finances. Served as President-elect in prior year, then as Director in subsequent year. ATD Dallas is the local.

Las Vegas, Nevada, US

Promoted into a new function to provide leadership, planning, research and analysis for process improvement projects within Commercial Operations and Servicing.- Facilitated Operational Excellence (OpEx) short-duration Quick Value projects and coached teams throughout the process to identify improvement opportunities, develop and implement action plans.

Las Vegas, Nevada, US

After spin-off and outsourcing layoff at prior employer (Ernst & Young), moved to this position at a start-up shared services center.- Developed, adapted, and facilitated training for 400+ managers and professionals in commercial real estate / multifamily business unit at the National Operations Center. - Used ADDIE and adult learning methods to adapt and.

London, GB

Recruited by previous superior at American Express for Ernst & Young’s new national internal training function.- Selected as the firm’s first training manager for the consolidated and expanded National Accounting Center. - Realized a more efficient use of training time and money in implementing and managing center-wide on-site training program for 425.

Began career after college as a Lobby Services Representative in an Omaha, Nebraska, AMERICAN SAVINGS branch and then as a Mortgage Service Representative with LOMAS & NETTLETON after moving to Dallas. At AMERICAN EXPRESS, progressed to become an Instructional Design Specialist and ultimately a Senior Supervisor for 20 employees in Quality, Cashiers, and.