Jay Maxwell Email and Phone Number
Jay Maxwell's Location
Dallas-Fort Worth Metroplex, United States, United States
Jay Maxwell's Contact Details
Jay Maxwell work email
- Valid
- Valid
- Valid
- Valid
- Valid
Jay Maxwell personal email
n/a
Jay Maxwell phone numbers
About Jay Maxwell
Jay Maxwell: Enthusiastic CPTD / CPLP, SPHR and CMQ/OE certified leader with excellent talent development record and versatile U.S. and global experience, including leadership development, employee development, change management, technical training, compliance, and e-learning. Experienced collaborating directly with corporate, technical, manufacturing / engineering, R&D, and international leaders and employee teams. Active in local ATD (previous Chapter President) and International ATD.Contact Jay: JayMaxwell1013@gmail.com SPECIALTIES: learning * development * training * L&D * leadership development * organizational development * change management * OCM * technical training * e-learning * SPHR * CPLP * CMQ/OE * ATD * quality * process improvement * needs assessment * curriculum development * onboarding * employee orientation * employee development * communications * cross-functional teams * facilitation * learning management system * LMS * coaching * global * international * U.S. * Latin America * Asia Pacific * Europe * program management * global program rollouts * volunteer management * operational excellence * GMP * good manufacturing practices * quality assurance * telematics
Jay Maxwell's Current Company Details
Jay Maxwell Work Experience Details
-
Us Learning And Development ManagerPlaza Premium Group May 2023 - PresentHong Kong, CnCapital One Lounges (DFW and DEN). Plaza Premium Lounges (DFW and MCO). Onboarding; Service Excellence training; Leadership training; LinkedIn Learning deployment
-
Hotel OperationsMarriott International Sep 2022 - PresentBethesda, Md, UsLobby, events, and restaurant hosting to meet and exceed Guest expectations -
Independent Learning ConsultantJay Maxwell Consulting 2017 - PresentPartners with on-site leaders and teams regarding talent developent practices, learning content creation, process development and documentation, and facilitation. -
Manager, Training And DevelopmentTopgolf Jan 2020 - Aug 2022Dallas, Texas, UsHuman Resources, OD, Venue Operations – Leadership Development Strategy and Execution- Planned and launched program for instructor-led, online, and blended learning using Cornerstone/CyberU and FranklinCovey content for 1200+ leaders of Topgolf’s 22,000 Associates. - Implemented program management to launch and deploy FranklinCovey leadership development in US and Europe over 8 months. - Supported COVID-19 business continuity strategic planning as part of the 5-person HR task force. -
Business Operations And Training ConsultantToyota Connected North America Mar 2018 - Dec 2019Plano, Texas, UsApplied an agile methodology to create Toyota Connected workflows, policies, procedures, and training content for business operations, collaborating with telematics product owners, scrum masters, UX experts, and Salesforce.com CRM developers. - Key contributor on Toyota Connected’s Business Operations team that successfully launched two U.S. and Canadian start-up contact centers supporting Toyota and Lexus customers throughout North America.- Led design, development, and implementation of several essential business operations processes.- Designed, developed, and delivered Toyota Connected’s initial Telematics training program, creating policy & procedures, facilitator guides, training activities, job aids, and more.- Streamlined training curriculum to save $278,500 annually.- Partnered with developers on content and design of the new Salesforce CRM.(Click photo then click View to learn about the terrific work at Toyota Connected.) -
Training ConsultantCall Center Optimization Group 2018 - Dec 2019Leesburg, Virginia, UsClarify, confirm and create documented procedures and training content for new American and Canadian contact centers, ensuring that call agents are confident and prepared to assist customers. Partner with local and on-site senior leaders regarding goals and methodologies. Plan and facilitate on-site training for new employees and team leaders. -
Learning & Performance Improvement Consultant - Global Brand DevelopmentMary Kay Global 2016 - 2017Addison, Tx, UsSelected by Marketing to generate and evaluate solutions for cross-functional New Product Development (NPD) process improvements and lead the related education and change management efforts of new process improvement strategies.- Supported cross-functional NPD project team processes and led communication and training for implementation. - Led development, training, and administration of new Corporate Brand SharePoint Team Site to provide consolidated quick access to current information for onboarding, training, team communications and processes. - Honored to also be chosen as one of four co-leaders for the company’s SharePoint Community of Practice. - Implemented and hosted monthly series for development of all Brand employees. -
Talent Development Leader, Product Quality - Supply Chain, Manufacturing, R&DMary Kay Global 2011 - 2016Addison, Tx, UsDesigned, implemented and monitored corporate wide quality processes including systems, policies, procedures, and training to ensure Corporate Quality Standards were met and consistently followed globally. - Designed and led quarterly Quality compliance training for 600+ R&D and Manufacturing employees. - Partnered with laboratory leaders to develop and implement technical training standards and processes.
-
Manager, International Employee & Organization Development - Human ResourcesMary Kay Global 2006 - 2011Addison, Tx, UsDesigned, implemented, and managed global programs for leadership development, training, and change management. - Planned and implemented Mary Kay's first global leadership development program; benchmarked research, prepared business cases, developed training plan roadmap, partnered with stakeholders to implement. - Developed and adapted training to meet unique needs of all international markets and facilitated workshops in US, Latin America, Asia Pacific, and Europe sales regions. - Partnered with Hitachi Consulting to develop world class change management processes for all Mary Kay markets; co-led Organizational Change Management (OCM) Academy development, training, and follow-up support. - Responsibilities also included e-learning implementation, vendor management, program management, instructional design, facilitation, and Franklin Covey leadership program global rollout for "Leadership: Great Leaders, Great Teams, Great Results."
-
Chapter President, 2006Atd Dallas Jan 2006 - Dec 2006Dallas, Tx, UsEngaged 400+ members and delivered value through setting strategic direction and heading the chapter's leadership team, focusing on programs, membership, professional development, special interest groups (SIGs), marketing, communications, and finances. Served as President-elect in prior year, then as Director in subsequent year. ATD Dallas is the local chapter of the international Association for Talent Development, the world's largest professional organization focused on workplace learning and employee performance. #DallasKnowsTalent -
Process Consultant, Operational ExcellenceWashington Mutual Bank 2004 - 2006Las Vegas, Nevada, UsPromoted into a new function to provide leadership, planning, research and analysis for process improvement projects within Commercial Operations and Servicing.- Facilitated Operational Excellence (OpEx) short-duration Quick Value projects and coached teams throughout the process to identify improvement opportunities, develop and implement action plans, select metrics, and calculate savings. - Led Mortgage Banker Finance improvement project, realizing $117,000 annualized savings through MBF process redesign and staff redeployment.- Increased efficiencies related to refund check issuance, realizing 120 hours annualized savings for each Cash Processing Accountant. Reduced risk of duplicate payments and audit trail errors for Investor Reporting / Investor Accounting, while reducing processing time by annualized 65 hours. -
Senior Training SpecialistWashington Mutual Bank 2002 - 2004Las Vegas, Nevada, UsAfter spin-off and outsourcing layoff at prior employer (Ernst & Young), moved to this position at a start-up shared services center.- Developed, adapted, and facilitated training for 400+ managers and professionals in commercial real estate / multifamily business unit at the National Operations Center. - Used ADDIE and adult learning methods to adapt and facilitate the company’s leadership, communication, service, and professionalism courses for use with commercial real estate business unit employees.- Led Washington Mutual 2-day onboarding for 325+ employees at all levels, including topics related to the importance of brand, culture, organizational structure, community service and performance.- Adapted programs for webinar delivery to field personnel by collaborating with subject matter experts to develop and implement technical financial training for the Strategy Mortgage Loan Servicing System.
-
Manager, TrainingEy 1999 - 2002London, GbRecruited by previous superior at American Express for Ernst & Young’s new national internal training function.- Selected as the firm’s first training manager for the consolidated and expanded National Accounting Center. - Realized a more efficient use of training time and money in implementing and managing center-wide on-site training program for 425 people with annual training budget of $320,000.- Assessed, planned, and implemented strategy and curriculum for all managers' and professionals' training , including leadership development, interpersonal, teamwork and time management skills; provided coaching to leaders through one-on-one support regarding their leadership skills.- Managed team comprised of senior training specialist, instructional designer, training assistant, and six operations trainers embedded in business units, resulting in quality and consistency in firm wide departmental training and documentation. - Ensured that all training courses met CPE requirements and were set up in learning management system (LMS).- Managed training vendor delivery related to technical training, business writing, consulting skills, and call center telephone skills.- Introduced managers to process improvement tools by developing and co-facilitating workshop and action planning. -
Training, Quality, & Customer ServiceEarly Career In Financial Services 1999 - 1999Began career after college as a Lobby Services Representative in an Omaha, Nebraska, AMERICAN SAVINGS branch and then as a Mortgage Service Representative with LOMAS & NETTLETON after moving to Dallas. At AMERICAN EXPRESS, progressed to become an Instructional Design Specialist and ultimately a Senior Supervisor for 20 employees in Quality, Cashiers, and Administration functions. Continued training career as a Senior Training Specialist with FIRSTPLUS FINANCIAL, facilitating programs throughout the U.S. and leading the rotational leadership program for recent HiPo college graduates. That led to the talent development career described above.
Jay Maxwell Skills
Leadership Development
Change Management
Organizational Development
Instructional Design
Process Improvement
Performance Improvement
Training
Training Delivery
Workshop Facilitation
Team Building
Project Management
Human Resources
Customer Service
Leadership
Employee Training
Management
Sharepoint Site Collection Administrator
Analysis
Business Analysis
Business Process Improvement
Coaching
E Learning
Program Management
Talent Management
Performance Management
Project Planning
Quality Assurance
Quality Management
Recruiting
Strategy
Team Leadership
Public Speaking
Vendor Management
Microsoft Office
Typography
Telematics
Learning Management
Addie
Build Strong Relationships
Presentation Skills
Sharepoint
Team Development
Jay Maxwell Education Details
-
University Of Nebraska-LincolnEconomics
Frequently Asked Questions about Jay Maxwell
What company does Jay Maxwell work for?
Jay Maxwell works for Plaza Premium Group
What is Jay Maxwell's role at the current company?
Jay Maxwell's current role is SPHR, CPTD, CMQ/OE, Learning and Development Leader.
What is Jay Maxwell's email address?
Jay Maxwell's email address is ja****@****olf.com
What is Jay Maxwell's direct phone number?
Jay Maxwell's direct phone number is +197268*****
What schools did Jay Maxwell attend?
Jay Maxwell attended University Of Nebraska-Lincoln.
What skills is Jay Maxwell known for?
Jay Maxwell has skills like Leadership Development, Change Management, Organizational Development, Instructional Design, Process Improvement, Performance Improvement, Training, Training Delivery, Workshop Facilitation, Team Building, Project Management, Human Resources.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial