Sde 2 (Backend)
Current💬 Designed chatbot flow for 20 business verticals which gave fine grained control over auto response for user queries based on the user attribution, interaction, and transaction history.👨💻 Developed a one-stop tool for the customer support team including features such as a global search, one-click refunds, templatized external communication & tele-calling support channels🛠️ Engineered dynamic rule engine for item/fee level discounting, increasing sales performance and… Show more 💬 Designed chatbot flow for 20 business verticals which gave fine grained control over auto response for user queries based on the user attribution, interaction, and transaction history.👨💻 Developed a one-stop tool for the customer support team including features such as a global search, one-click refunds, templatized external communication & tele-calling support channels🛠️ Engineered dynamic rule engine for item/fee level discounting, increasing sales performance and enabling product collection and user attribution based offerings🎁 Designed multi-level referral program increasing engagement of existing users and onboarding of new users💡 Skills: Go (Programming Language) · Python (Programming Language) · MongoDB · REST APIs · Django · MySQL · Redis · Apache Kafka · Kubernetes Show less
