Jay Mershon Email & Phone Number

Provides information technology support to the national counter-terrorism mission. Develops measures and assesses progress against a variety of customer task orders and contracts; assisting the client's evaluation of the cost-benefits from contractor reports.

Provided organizational and business transformation services to the Service Delivery Center (SDC) of a federal agency. Served as an internal consultant to the performance management team, corporate business transformation program chief and the business management office. Implemented Balanced Scorecard program. Contributed assessment of performance issues related to identified problem; and identified areas of vulnerability.

Provided direct to support to the Chancellor’s office of the National Intelligence University (NIU), Director of National Intelligence (DNI) to effectively implement the instructional leadership program and strategies. Developed Joint Development Leadership Program Competency / Strategy Alignment model.

Based on the ISO 9000 series, he designed and integrated the quality management system of the Installation Operations Division (SIO) of the Security and Facilities Directorate (SI) of the National Geospatial-Intelligence Agency (NGA). Worked directly with Senior Executives of the Enterprise Operations Directorate of the National Geospatial-Intelligence Agency (NGA) to successfully execute the first-ever global integration of ISO 9001 Quality Management System, ISO 20000 IT Service Management… Show more Based on the ISO 9000 series, he designed and integrated the quality management system of the Installation Operations Division (SIO) of the Security and Facilities Directorate (SI) of the National Geospatial-Intelligence Agency (NGA). Worked directly with Senior Executives of the Enterprise Operations Directorate of the National Geospatial-Intelligence Agency (NGA) to successfully execute the first-ever global integration of ISO 9001 Quality Management System, ISO 20000 IT Service Management System and ISO 27001 IT Security Management System. Played an integral role in the incorporation of the Information Technology Information Library (ITIL - v2) framework into the Enterprise Operations Directorate. Show less

Provided facilities management leadership in areas of essential services including security, risk management, administration, business continuity, associate services, logistics and project management. Oversaw a multi-million dollar budget, directed a $1 million employee support services program, and a $3.5 million Courier Service (FedEx Air and Ground) shipping program. Served as Project Lead for the new $24 million Headquarters facility, which included design and all logistical coordination… Show more Provided facilities management leadership in areas of essential services including security, risk management, administration, business continuity, associate services, logistics and project management. Oversaw a multi-million dollar budget, directed a $1 million employee support services program, and a $3.5 million Courier Service (FedEx Air and Ground) shipping program. Served as Project Lead for the new $24 million Headquarters facility, which included design and all logistical coordination of construction scheduling, infrastructure set up, and quality assurance. Show less

Developed and led human resources activities that drove improved organizational performance and productivity. He linked compensation, incentives, training / development and performance management to increase the company’s success and effectiveness. Pioneered an innovative company-wide program that increased operational performance and regulatory compliance by 75%.

World-Wide

Internal Strategic Business Consultant and Senior Air Force consultant to the chief executive officer (Wing Commander), Pennsylvania Air National Guard; advised the 1,436-member unit in USAF philosophy, tactics, logistics, communications and strategy. Chief of Standards and Evaluation, and Deputy Chief of Wing Plan for the largest Air Refueling Wing in the USAF. He was director of air refueling daily plans during Operations DESERT SHIELD and DESERT STORM. Other positions held include: Chief… Show more Internal Strategic Business Consultant and Senior Air Force consultant to the chief executive officer (Wing Commander), Pennsylvania Air National Guard; advised the 1,436-member unit in USAF philosophy, tactics, logistics, communications and strategy. Chief of Standards and Evaluation, and Deputy Chief of Wing Plan for the largest Air Refueling Wing in the USAF. He was director of air refueling daily plans during Operations DESERT SHIELD and DESERT STORM. Other positions held include: Chief of Scheduling, Evaluation Pilot, Training Fight Pilot, Instructor Pilot, Aircraft Commander and Pilot. Show less

Phd, Business & Administration, Management Concentration

Ma, Human Resources Development

Bs, Hrta