Jay Narayan Email & Phone Number

Melbourne, Australia

Strategy Execution purpose is to drive the effective monitoring and tracking of Enterprise Strategy initiatives that are clearly defined, measurable and deliver tangible business outcomes. This is to ensure that initiatives align with the business strategy and deliver through collaboration, stakeholder consultation and engagement management for effective decision making. To deliver on the objective, the requirement is to establish, plan, maintain and report on the Global Strategy projects including project milestones, risks & issue and mitigation plans, interdependencies, health checks, and financials for effective decision making by the senior leadership team.As a Program Manager, I led a cross functional team to validate, provide insights and report on the Enterprise strategy to the senior leadership team.- Designed and delivered a digital solution for monitoring and tracking of the Strategic Initiatives against the Enterprise strategy, including interfacing into the Tableau dashboard to ensure timely and effective SLT decision making. - Engaged and developed working relationships with Strategic initiatives leads and key stakeholders across Telstra Enterprise to ensure effective collaboration and communication.- Developed business requirements, designed and delivered a digital solution for scorecard management. The objective was to provide organisation level view of scorecard performance with a centralised view of activity and performance across the Enterprise.- Assessed an external supplier scorecard solution and identified a minimum viable product (MVP) to trial in Telstra.- Provided Financials and Budget management on key initiatives.- Designed and facilitated Strategy Execution planning and identification of key initiatives for Fy18. - Conducted a Post Implementation Review on strategic initiative tool to identify lessons learnt and highlight areas for improvement for strategy execution.

Melbourne, Australia

As a Business Improvement Lead, I identified and implemented business improvement initiatives to drive clarity, efficiency and consistency across the business for end to end performance (explore, buy, activate) and customer experience of Data and IP products and services for the Telstra Enterprise.I achieved this by improving the engagement, defining and documenting relevant processes, and optimising processes to drive performance improvements by 10 working days across the IP and Data domain across multiple business units.- Implemented the DOT (Digital Office Technology product) New Way of Working processes across all (MAXI, TGA and TBC) Channels. This included implementing Governance across the DOT NWOW program.- Analysed delivery processes and proposed improvements to customer NPS and product delivery performance in IP Access, Managed Data Networks and Unified Communication for reporting and actioning improvements in the IP Forum- Developed and implemented Customer Right First Time metric for Enterprise Customers to track progress- Reviewed monthly data out of (OBIEE and T-Inform) reporting systems to provide insights and identify improvements on operational IP product performance to drive uplift in NPS and improvements in order to activate (O2A) Cycle Times- Developed detailed IP product capability and process flow inputs in the Faster and Fitter program (Order capture and order orchestration) to realise benefits across the value chain.- Managed Program level monthly reporting on the all Faster and Fitter programs impacting on the IP and Data domain.

Melbourne, Australia

I identified and led improvement to the end to end ‘explore-buy-activate’ customer experience of Data and IP products for Enterprise and Business customers and established key working relationship with Enterprise, Business, Customer Service Delivery and IP delivery teams at working and GM/Director levels to drive alignment, improve capabilities, episodes, metrics, and track KPIs.As a Senior Product specialist, I drove IP and Data Product digitisation via the IP Operational Readiness Program. This included managing the Complex Product & Services (CP&S) transformation program from product’s perspective to achieve its goals and objectives.- Led a cross-company end to end MDN (Managed Data Network) Process Optimisation program (Gate 1 - 4) to improve customer satisfaction, sales experience and fulfilment of MDN products. This included identifying business requirements, developing a business case, and managing the program delivery.- Collated all existing IP and Data product constructs and completed product modelling and deployment for IP products (26 IP and MDN product) in Products database (SDDB), ordering platform (MAXIM) and activation (CNSDI) system.- Program managed IP product migration to a new product catalogue in collaboration with IT, Enterprise and Business migration team to ensure that product impacts are minimized.- Developed and completed Customer Service Delivery FY13 IP Program Business Case. This included financial due diligence and gaining the appropriate endorsements to manage and implement the program streams. - Project managed and deployed the Data and IP Dashboard to enable Product Managers, Enterprise and Operations to access Cycle Time and metrics as a ‘single source of truth’ to identify and drive operational improvements in IP delivery.- Mentored and developed assigned Graduates’ capability and provided day to day guidance as a line manager.

Melbourne, Australia

Data & IP and Enterprise Services (DIPES), Telstra Product ManagementAs the single point of contact in DIPES for business, I was the commercial and operational support for products underway in the IT Transformation program.This required me to co-ordinate and drive Product’s participation and delivery outcomes in line with agreed timelines in TransformationI provided direction on Business capabilities and processes related on the Data and IP products.- Set up a Program Office and Governance to drive cross Business initiatives for IP Operational Readiness across IT, Activation, Sales, Engineering- Drove down IP Activation Cycle Time – launched 10 day CIP DSL and CIPBDSL / FR 10 Day process.- Delivered product requirements into the CP&S program and into the CP&S Business Case.

Melbourne, Australia

As a Program Specialist, I identified, developed and delivered business improvement projects to realize the benefits of Transformation. This include assisting Business Units to identify and realise the business benefits of the Transformation program within their respective areas.I managed identification of key programs, and provided business review and feedback for project deliverables.- Developed the framework for Transformation Benefit Realisation.- Identified key transformation projects.- Mapped Business Processes for IP products and services- Collated and validated Enterprise, Business and delivery team (TCC) manual Intervention activities to establish and lead a Program of Work to deliver benefits through business process improvement.

Melbourne, Australia

As a Product Manager, I develop the Personal Address Book Strategy and Roadmaps including developing the Business requirements, Market forecasts and a Business Case to support the $17m program.I developed and managed the Product development process.- Analysed market offerings and developed the strategy to obtain buy-in from key stakeholders - Developed customer use cases and lead the customer focus workshop and market research to develop strategy, customer experience, market forecast, and product requirements.- Led development of the product from concept through to Business Case and to a staff trial, customer trial and to launch.- Completed business requirements and specifications, and developing the Business Case (Capex $17m).- Set up and managed the Leadership and Governance Team and managing the RFT process with Vendors

Melbourne, Australia

As a Business Development Manager, I investigated, qualified and proposed new mobile business opportunities in the Asian Pacific region I initiated and developed strategies and plans for scoping and executing the identified opportunity with virtual teams including Vendors.- Managed and developed the Business Case for a ‘greenfield’ GSM mobiles business in Vietnam with prospective JV partner Vietnam Telecom and with Ericsson.- Developed Marketing and Financial plan for the Vietnam mobile opportunity with the Vietel and as a prospective JV partner.

Vietnam

My key role was to maintain and foster close relationship working with Vietnam Posts & Telecom (VNPT), our main business partner in Vietnam to develop services and plans to support VNPT to achieve its revenue targets.This included identifying market opportunities and providing product and service support to MNCs and to the Partner.- Successfully negotiated contract and managed the delivery of Telstra Internet Access Service to VNPT- Maximised Telstra’s revenue stream through product lifecycle management and marketing of key products (ISDN, Internet, International Calling) and mobile services for VNPT- Led Telstra/VNPT team to plan and conduct a market research to analyse consumer perception of VNPT pricing and service levels for data and voice services.

- Identify, assess and develop strategic business opportunities for the development of new data business- Manage bid process for new business developments and establish and manage partner and supplier relationship

Melbourne, Australia

- Successfully project managed the design, installation and commissioning of a Fibre Optic and Digital Microwave Network (Nokia) for Esso Australia Ltd.- within time and under budget.- Successfully bid, won and project managed the portable coverage for NSW Govt Trunk Mobile Radio Network

Melbourne, Australia

Master Of Business Administration (Mba), Technology Management

Bachelor Of Engineering (B.E.), Electronic Engineering

Diploma Of Project Management, Project Management