I am experienced and got opportunity to work with a reputable organization. I have good communication skills; and great thinking abilities and solutions to the problems related to my work. Currently working as Senior Process associate in operations department in tata Consultancy Services.I work enthusiastically to make myself better and make sure that I am fulfilling the exceptions for which I am hired.• Working and handling for US client which is one of the mortgage servicer and lender in US.• Up gradation of changes as per borrower’s request related to insurance and taxes • Reviewing, analyzing and making final determination on loan submissions when elevated from the processing department.• Timely and accurate review of accounting done on US home mortgage loans.• Ensuring all quality requirements within SLA while validating the loans. • Working with clients and team members (Quality Analysts, Correspondent Team Leaders, and Process Associates) to identify potential solutions/alternatives for difficult loan situations. • Reviewing and maintaining guidelines & updates to stay up-to-date with all requirements.• Actively participated in discussions to help the department run more efficiently.• Process ramp up, development and training.• Regular email drafting & communications through call conference with client for coordination and client relationship management. • Preparing & submitting Inventory, Daily MPS, Utilization, Volume Forecasting and various excel reports on Daily, Weekly & Monthly basis.• Making automated tools in excel for the team to improve quality scores and to reduce time consumption of the work. • To aware the employees about their health and safety and make them understand about the health and safety policies in the office and convey the brief information regarding the same. • Providing many processes related training to new folks and also work as a mentor for them to resolve doubts.