Jay Newcomer Email & Phone Number

Merrimack, Nh

Led all Quality related activities of the Brookstone product development team including product qualification and testing, regulatory compliance and supplier management.Led a China based Quality team of over 16 employees responsible for locating and qualifying new factories, sourcing consumer products, inspection of all outgoing product shipments and implementing Brookstone's Social Compliance policies.Provided product quality feedback and regulatory guidance for manufacturers of new product.Work closely with Brookstone Legal team on matters of regulatory compliance and product liability issues.Led various Quality improvement initiatives resulting in a consistent year over year reduction of product defective rate.Prepared department budget and monitored expenditures of departmental funds.

Merrimack, Nh

Led the internal quality review and testing of all Brookstone branded products.Worked closely with external labs (in US and China) to complete reliability and regulatory compliance testing.Established and maintained comprehensive and current record keeping system for all Quality Assurance activities including product evaluation and regulatory compliance reports.Developed and implemented a product review process for Brookstone drop ship vendors and Licencees.Conducted comprehensive reviews of all internal product documentation including packaging and user manuals to ensure compliance to Brookstone quality requirements and regulatory agency requirements.

Merrimack Nh

Tested and evaluated various types of consumer products including massage, home comfort and audio.Developed a documented review process of all product evaluations.Provided Quality approval of all Brookstone developed or sourced product.Worked collaboratively across all functions and provided training on quality process when required.

Londerry Nh

Led all quality related activities of six Quality Assurance technicians within the Distribution Center.Developed and implemented procedures documenting the various quality functions and processes.Maintained test and inspection programs for domestic product compliance to various ASTM and other industry standards (e.g. Juvenile Products Manufacturers Association)Coordinated all third party test and inspection for international suppliers of productAssisted in returned product failure analysis and root cause investigation.

Lowel Ma

Directed the Quality related activities of four Quality Assurance professionals working on various governmental and aerospace programs.Developed solutions as part of the Quality Management Team focusing on improved on-time delivery performance and defect reduction.Developed critical process validation procedure for the relocation of manufacturing facilities.Performed product quality audits to ensure compliance to both internal and customer specifications.Scheduled and supported all customer inspections of product. Led cross functional teams in implementing and maintaining advanced Quality Systems including ISO 9001, QS 9000, Mil-Q-9858 and Mil-I-45208.Assisted in achieving 'Certified Supplier' status with major customers such as Boeing Aerospace and Lockheed Martin.Led continuous improvement activities which resulted in a sixty percent reduction of late backlog.