Work directly with clients on a contract basis for both CRM development work and for Compliance reviews. Serivces delivered: Salesforce Sales Cloud implementation Salesforce ( zoominfo)CTI ImplmentationZoominfo implmention Pardot Implmentation HubSpot Sales & Marketing implementationCustom Compliance application development for Salesforce Salesforce Secuirty review

Works directly with leadership teams and critical stakeholders to re-built, or design Salesforce and other CRM Solutions.Salesforce Development and Consulting across projects in Sustainability Services, International Hospitality, utilities, and Private equity firms (Lightning Experience, Apex, Service Cloud, Sales Cloud, CRM Analytics, HubSpot Sales)• Consultant (Salesforce Admin/ BSA) -- Lightning enablement for a Salesforce Org of 11,000+ users in 8 weeks of development life cycle• Consultant (Salesforce Developer/Admin) --CTI installation and custom development at a top global hotel chain• Consultant (HubSpt) -- HubSpot recommendations across DevOps, Skills Transformation, Managed Packages, Migrations, and Team Structure at a sustainability service provider.

Salesforce: • Responsible for all Salesforce reports and metrics for the company• Developed reporting structure for improving management reporting • Ensure project records and accurate and current.• Create ad Hoc reports for business line to track goals and metrics• Create custom reports per business line to track goals and metrics. • Create custom objects and fields to address managements request at customers’ request. • Customize reporting dashboards per business line that clearly show all needed tracking indicators. • Write Apex code to automate business processes. • Maintain the data architecture and code base for Enterprise level Salesforce instance. • Oversee and maintain 3rd party integrations into Salesforce including Pardot, Hubspot, Zoominfo and others.Project Delivery:• Responsible for tracking multiple client engagements of varying size and complexity. Administrate Salesforce database and create standardized reporting processes to evaluate ROI for each account. • Administrate Salesforce database and create reports to elevate progress, manage risk, and achieve the desired ROI. • Work directly with senior leadership to review and improve internal business processes, identify required data, and metrics for the analytics needed to find company insights. • Worked with department leads to create project plans for resource gapping and risk avoidance.

• Partnered with senior leadership to deploy Lean management systems and methodology throughout various areas of Nationwide IT. • Focused on reducing waste, improving customer satisfaction, improving speed to market, and reducing overhead expenses. • Facilitated coaching sessions for discussions about process improvements and strategy for re-design of organizations, and project teams while laying foundations for a continuous improvement culture. • Utilized analytical toolsets for compiling and building professional, easy-to-understand presentations, for the purpose of communicating process improvement, and diagnostic findings to leadership.

• Registered and revised items in client’s accounts, by compiling and comparing data from various DB2, SQL, and other out-of-system resources, to create the most accurate registration available. • Work with and in, other departments daily to meet strict quarterly deadlines, as well as keep consistent weekly metrics, by prioritizing various tasks, using AGILE methodologies to complete projects. • Authored a proposal to further assist in consecutive workflow between departments for accelerated identification of payment solutions, based on Lean sigma six methodologies.• Modify, create, and join SQL tables both manually and using UIs such as Toad, for quarry optimizations and macro view creation.• Created a series of macros for DB2 system that automated the registration process for several large accounts.

Severed as Tier 2 and Tier 3 customer service support for flagship support program. Assisted in creation of proposals for selling products into new territories.Worked to automate the support process by debugging agent UI and Support tools

Processed information from various incoming sources to central DB2 IBM database.Input gathered information into payment and distribution programs, to ensure correct payment before quarterly deadlines.

-Recorded sessions on the Metric Halo system. -Assisted in microphone arrangement for optimal sound correlation. -Edited sessions, in preparation for mixing by the head engineer or Adrian. -Assisted head engineer in recording Ned Evett's new Album, "Tree House". - Mixed Ned Evett's live version of the album, "Tree House". - Operation of the studio while the head engineer is out of town.

Utilized organizational skills to analyze various music marketing databases, then composite the needed information into daily reports, and newsletters for the office.Acted as Executive Assistant to the Regional Director, handling scheduling and hospitality for perspective clients, and business partners.

Worked as merchandising representative in a target market to create awareness and excitement about upcoming artist, products, and companies, by using peer-to-peer promotions techniques.