Automotive Operations Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Jay Norman Email & Phone Number
Automotive Operations Manager @ Century Yuasa Batteries | Driving continuous improvement and development of process and people.
at
Century Yuasa Batteries
1 work email found
@optusnet.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Automotive Operations Manager @ Century Yuasa Batteries | Driving continuous improvement and development of process and people.
Location
Carole Park, Queensland, Australia
Company size
Who is Jay Norman? Overview
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Quick answer
Jay Norman is listed as Automotive Operations Manager @ Century Yuasa Batteries | Driving continuous improvement and development of process and people. at Century Yuasa Batteries, a company with 232 employees, based in Carole Park, Queensland, Australia. AeroLeads shows a work email signal at optusnet.com.au and a matched LinkedIn profile for Jay Norman.
Jay Norman previously worked as Automotive Operations Manager at Century Yuasa Batteries and Australia & New Zealand Call Centre Manager - Automotive at Century Yuasa Batteries. Jay Norman studied at Tauranga Boys Secondary College.
Company email context
Email format at Century Yuasa Batteries
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{first}.{last}@optusnet.com.au
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AeroLeads found 1 current-domain work email signal for Jay Norman. Compare company email patterns before reaching out.
Profile bio
About Jay Norman
With over 30 years of experience in customer service and sales operations, I am a seasoned and passionate leader who drives excellence and innovation. As the Automotive Operations Manager at Century Yuasa Batteries, I oversee the multi-site management of the CX and Sales Operations Teams.My core competencies include:CRM and ERP systems implementation and management, VoIP telephony technology, call centre metrics, quality management, performance management, training and leadership development, strategic planning, cross-functional team leadership, organisational design and development, process redesign and improvement, change management, project planning and execution, and P&L management. I am also skilled in key account management, customer relationship management, customer satisfaction surveys, and technology innovation. I am committed to empowering and developing high-performing teams that align with the company's vision and values.
Listed skills include Change Management, Cross Functional Team Leadership, Management, Process Improvement, and 45 others.
Current workplace
Jay Norman's current company
Company context helps verify the profile and gives searchers a useful next step.
Century Yuasa Batteries
10 roles
Jay Norman work experience
A career timeline built from the work history available for this profile.
Australia & New Zealand Call Centre Manager - Automotive
- Multi-site management (Australia and New Zealand)
- Responsible for metropolitan Indirect – 65,000 Orders totaling 120,000 units with a sales value of $37 million P/ADirect – Over 1100 Outbound customers resulting in $7.5 million in sales P/A Phone Calls – 114,500.
Nov 2014 - Sep 2023
Australia & New Zealand Customer Service Manager
Drive improvement of “Key Performance Indicators” Management of order process across New Zealand and Australia.Management of the National Customer Services Teams in New Zealand & AustraliaEffective cost centre management of the Customer Service Teams in ANZ budget.Linking Pin across supply chainProcedure & Process Improvement
Jan 2009 - Apr 2014
Asia Pacific Customer Service Regional Lead
Greater Asia Pacific Customer Service Regional Lead facilitating Global standardisation, lean methodology improvements, e‐technology enhancements, application, and overall operational effectiveness providing strategic direction over a 1‐, 3‐ and 5‐year period. Global Business assessment of the Customer Service operations audit of our largest sectors ‐.
Jan 2009 - Apr 2014
Regional Customer Service Manager
- Regional Manager - Waikato/Bay of Plenty Region for a divisional company within the Fletcher Building Group. - Responsible for Inbound/Outbound Customer Services function across 3 sites - Hamilton, Tauranga & Rotorua
Jun 2007 - Jul 2008
Australia & New Zealand Customer Services Manager
Mokum International Textiles
Textile industry servicing markets across Asia, Australia, New Zealand and America
Nov 2006 - Jun 2007
National Customer Services Manager
New Zealand's largest FMCG Company and Global Dairy Co Op
Jan 2004 - Oct 2006
National Customer Services Manager
New Zealand Dairy Foods
Owned by the Rank Group prior to returning to Fonterra ownership.Responsible for National Customer Service Function
Jan 2004 - Oct 2006
Inbound/Outbound Team Leader
- Establishment of a Greenfields Australia & NZ inbound and outbound contact centre.
- Technical, product knowledge and QA trainer
- Assessment & recruitment specialist of new hires.
- Responsible for technology infrastructure – VoIP Telephony, Customer Database, Mail Merge.
Sep 2003 - Dec 2003
Isp Helpdesk Team Leader/ Retention Project Manager/ Qa Specialist/ Trainer
- Management of staff incentive program under reward and recognition for over 300 staff members.
- Lead induction/technical and QA trainer
- Customer Service Trainer – Induction - Nesting
- TUANZ Call Centre of the year.
- Creation and management of the customer retention team
Jan 2000 - Aug 2003
Team & coworkers
Colleagues at Century Yuasa Batteries
Other employees you can reach at centuryyuasa.com.au. View company contacts for 232 employees →
MR
Matthew Rooney
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
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MR
Matthew Rooney
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
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MM
Mathew Mckinnon
Colleague at Century Yuasa BatteriesAuckland, Auckland, New Zealand, New Zealand
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NW
Nigel Webbe
Colleague at Century Yuasa BatteriesGreater Adelaide Area, Australia
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MB
Michael Bear
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
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JC
John Couling
Colleague at Century Yuasa BatteriesGreater Melbourne Area, Australia
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HW
Heather Wode
Colleague at Century Yuasa BatteriesBrisbane, Queensland, Australia, Australia
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VT
Vinura Thirimanna
Colleague at Century Yuasa BatteriesWaurn Ponds, Victoria, Australia, Australia
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HM
Harlem Meadows
Colleague at Century Yuasa BatteriesAuckland, Auckland, New Zealand, New Zealand
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RB
Riley Buchanan
Colleague at Century Yuasa BatteriesWellington, New Zealand, New Zealand
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Matthew Rooney
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
View →
MR
Matthew Rooney
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
View →
MM
Mathew Mckinnon
Colleague at Century Yuasa BatteriesAuckland, Auckland, New Zealand, New Zealand
View →
NW
Nigel Webbe
Colleague at Century Yuasa BatteriesGreater Adelaide Area, Australia
View →
MB
Michael Bear
Colleague at Century Yuasa BatteriesGreater Brisbane Area, Australia
View →
JC
John Couling
Colleague at Century Yuasa BatteriesGreater Melbourne Area, Australia
View →
HW
Heather Wode
Colleague at Century Yuasa BatteriesBrisbane, Queensland, Australia, Australia
View →
VT
Vinura Thirimanna
Colleague at Century Yuasa BatteriesWaurn Ponds, Victoria, Australia, Australia
View →
HM
Harlem Meadows
Colleague at Century Yuasa BatteriesAuckland, Auckland, New Zealand, New Zealand
View →
RB
Riley Buchanan
Colleague at Century Yuasa BatteriesWellington, New Zealand, New Zealand
View →
1 education record
Jay Norman education
-
Tauranga Boys Secondary College
FAQ
Frequently asked questions about Jay Norman
Quick answers generated from the profile data available on this page.
What company does Jay Norman work for?
Jay Norman works for Century Yuasa Batteries.
What is Jay Norman's role at Century Yuasa Batteries?
Jay Norman is listed as Automotive Operations Manager @ Century Yuasa Batteries | Driving continuous improvement and development of process and people. at Century Yuasa Batteries.
What is Jay Norman's email address?
AeroLeads has found 1 work email signal at @optusnet.com.au for Jay Norman at Century Yuasa Batteries.
Where is Jay Norman based?
Jay Norman is based in Carole Park, Queensland, Australia while working with Century Yuasa Batteries.
What companies has Jay Norman worked for?
Jay Norman has worked for Century Yuasa Batteries, Diversey, Fletcher Building - Dimond, Mokum International Textiles, and Fonterra.
Who are Jay Norman's colleagues at Century Yuasa Batteries?
Jay Norman's colleagues at Century Yuasa Batteries include Matthew Rooney, Matthew Rooney, Mathew Mckinnon, Nigel Webbe, and Michael Bear.
How can I contact Jay Norman?
You can use AeroLeads to view verified contact signals for Jay Norman at Century Yuasa Batteries, including work email, phone, and LinkedIn data when available.
What schools did Jay Norman attend?
Jay Norman studied at Tauranga Boys Secondary College.
What skills is Jay Norman known for?
Jay Norman is listed with skills including Change Management, Cross Functional Team Leadership, Management, Process Improvement, Operations Management, Crm, Team Leadership, and Supply Chain.
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