Jay Nuñez Email and Phone Number
An operations-driven professional with a passion for leading teams and orchestrating seamless projects by translating visions into reality with meticulous attention to detail. My journey has been shaped by a commitment to operational excellence. Whether it's optimizing processes or ensuring every detail aligns for project success, I bring a results-oriented mindset to every endeavor.
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Client Success, Global Operations ManagerIntoo UsaNew York, Ny, Us
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Client Success, Global Operations ManagerIntoo Usa Jul 2023 - PresentLead Client Success Associates and run point on all Global administrative and technology support.Support the Client Success Team by establishing and executing on best practices.Run point as Project Manager and trainer for our Latitude Product with our Global Partners. -
Client Success, AssociateIntoo Usa Feb 2022 - Jun 2023Worked closely with our Client Success Managers (CSMs) on the Career Transition Services product line by performing tasks such as responding to incoming client requests, creating client presentations, and quantifying how we’re delivering results for our customers. Helped increase engagement by supporting outreach efforts and handling candidate support requests.Managed accounts experience through direct interactions with clients
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Training AssociateMicrosoft Jul 2020 - Jul 2021Paramus, New Jersey, United StatesHosted and produced over 200 tailored Customer Success Trainings for Enterprise, SMC, SMB, GCC, GCC-H and EDU clients, and non-profit organizations around Microsoft 365 Products and Services, which resulted in over $230,00 in LTV revenue. Built, maintained, and leveraged strong relationships to influence product user consumption and served as the direct store point of contact for 15 different organizations. Managed, scheduled and organized all training and community events using Dynamics 365 for over 40 different organizations. -
Services AdvisorMicrosoft Jul 2015 - Jul 2020Paramus, NjCreated and executed operational strategy, coordinated daily schedules to suit business needs, and ensured operational compliance by executing Audits for a team of 10. Listened to customers’ stories, diagnosed, and recommended best solution for customer devices resulting in over $50,000 in services revenue. Enforced device inventory control to better organize our tech room and ensured all computers were completed by the assigned due date. Utilized cloud-based data management system, CRM, to organize all customer and device information and case notes.
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Product AdvisorMicrosoft Nov 2012 - Jul 2015Paramus, NjIlluminated product offerings and cross platform ecosystem integration through in-store experiences and learning engagements, which resulted in over $100,000 device and software revenue. Implemented a new role that handled scheduling and managing of all services and personal trainings appointments, which increased the number of appointments by 50%. Ensured all appointments were under the required time slot so all customers are seen and attended to in a timely manner. Answered, screened, and transferred an average of 40 calls per day.
Jay Nuñez Education Details
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Bergenfield High School
Frequently Asked Questions about Jay Nuñez
What company does Jay Nuñez work for?
Jay Nuñez works for Intoo Usa
What is Jay Nuñez's role at the current company?
Jay Nuñez's current role is Client Success, Global Operations Manager.
What schools did Jay Nuñez attend?
Jay Nuñez attended Bergenfield High School.
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