Jay Ogden Email and Phone Number
Jay Ogden work email
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Jay Ogden personal email
Driven and detail-oriented cybersecurity professional with a solid foundation in threat detection, network security, and incident response. Certified in CompTIA Security+ Certified in Google System Administrator & IT Infrastructure.
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It Systems SpecialistRadiant Technology SolutionsHudson, Fl, Us
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Service Desk Security AnalystCrash Champions Feb 2024 - Oct 2024Crestwood, Il, Us• Resolved 15+ weekly technical issues, cutting system downtime by 20%.• Provided remote support to end-users across multiple locations, resolving 80% of issues remotely.• Escalated unresolved issues to higher level support, resulting in a 30% reduction in average resolution time. • Managed user accounts for a network of 500+ users, ensuring accurate permissions and access levels.• Supported 200+ users, resolving issues promptly with 95% satisfaction.• Resolved 90% of incidents within the Service Level Agreement.• Provisioned user access in Active Directory for 150 new users for onboarding. -
Security Support AnalystCrown Castle Jun 2023 - Jan 2024Houston, Tx, Us• Aimed to resolve 80% of customer inquiries during the initial interaction. • Provided timely feedback to external and internal users via phone, e-mail, and chat within a 24-hour period.• Configured and created 30 to 40 user accounts and setting permissions using active directory.• Provisioned needed access to various systems by means of Windows PowerShell scripting.• Provisioned access to users via Active Directory and Microsoft Azure cloud systems.• Resolved 90% of incidents within the Service Level Agreement.• Evaluated the completeness of documentation for each issue, in Service Now ticketing system.• Added and removed members from distribution lists and shared email groups via Exchange Admin center.• Reduced security incidents by 20% through proactive user access renovation in response to potential threats. -
Service Desk AnalystAffirmative Technologies Nov 2022 - May 2023Clearwater, Florida, Us• Collaborated with programmers and systems analysts to coordinate testing environments and resolve system problems.• Maintained and managed processing logs for financial institutions • Assisted end users with technical requests such as password resets.• Processed service desk tickets for over 30 financial clients.• Mapped and documented interfaces between legacy and newer systems• Provided data analysis via SQL server for over 25 fortune 10 organizations. • Maintained a 98% compliance rate with security policies during user access provisioning.• Provided multiple daily excel spreadsheets with detailed analysis for client records.• Assisted with updating and patching companywide systems to prevent security vulnerabilities.• Resolved 50% of incidents using Zendesk ticketing system. -
System SpecialistCaliber Home Loans, Inc. Feb 2022 - Sep 2022Coppell, Tx, Us -
It Systems Account AdminCaliber Home Loans, Inc. Mar 2020 - Sep 2022Coppell, Tx, Us
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Service Desk SupportRoundpoint Mortgage Servicing Corporation Sep 2018 - Feb 2020Fort Mill, Sc, UsPossess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. -
Sales Service RepresentativeCardinal Financial Company, Limited Partnership Feb 2018 - Aug 2018Charlotte, Nc, UsKnowledge base ability to assist end users with navigating and troubleshooting devices and websites for current and future use. -
Help Desk SupportCartus Mar 2015 - Oct 2017Danbury, Ct, Us• Assists hundreds of USAA military members with navigation to company website and password reset resolutions.• Helps to ensure client Service Level Agreements at 90% or above.• Closed 95% of trouble tickets on the first call without escalation.• Achieved a user satisfaction rating of 4.9/5.0 consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.• Performed analysis of problems and assist with corrective action to restore functionality.• Researched issues on various computer systems and databases to resolve complaints, answer inquiries and outlined solutions.
Jay Ogden Skills
Jay Ogden Education Details
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Tarrent County CollegeComputer Science -
Udemy Comptia A+ Certification Of Completion
Frequently Asked Questions about Jay Ogden
What company does Jay Ogden work for?
Jay Ogden works for Radiant Technology Solutions
What is Jay Ogden's role at the current company?
Jay Ogden's current role is IT Systems Specialist.
What is Jay Ogden's email address?
Jay Ogden's email address is jo****@****usa.com
What schools did Jay Ogden attend?
Jay Ogden attended Tarrent County College, Udemy Comptia A+ Certification Of Completion.
What skills is Jay Ogden known for?
Jay Ogden has skills like Customer Service, Sales, Process Improvement, Credit, Team Building, Management, Microsoft Excel, Microsoft Word, Outlook, Banking.
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