 Establishing and maintaining contacts and build rapport with prospective and current customers Promoting and selling Product Determining business plan & sales strategy Setting goals, targets and responsibilities for team Participating in budget planning & Cash management Executing Order on timely manner Researching market characteristics and conditions  Participating in developing new products Keep on with market trend  Sales matrix Participating at various International trade shows & exhibitions

• Maintained a clean and orderly checkout area and liaised with Team Member/cashier to ensure adequate cash was available for customers• Dealt with customers’ enquiries and complaints face-to-face and resolved any issues quickly and efficiently rarely escalating them to management to resolve• Provided high levels of customer service ensuring customers received attentive and pro-active service• Complied with strict Health and Safety in the Workplace, Security, welfare and Fire Safety procedures, polices and standards

• Responsible for keeping accurate financial records and preparing all accounts for the business• Balanced accounts, processed invoices, receipt and payments, prepared statements showing income and expenditure, completed VAT returns and ensured final Profit/Loss accounts were accurate• Developed a good understanding of the computerized accounting system like SAGE• Responsible for all administration work including bank reconciliation, managing wages, petty cash, credit control and book keeping on a weekly basis• Carried out additional administration work; including answering the telephone, filing, resolving any queries and dealing with any issues or complaints in a courteous manner