Network Operations Center- Sys Ops team. Incident, Event, and Problem mangement of Windows Server, Linux Server, and Cisco Networking (wired and wireless).

Network Technician for Logicalis US | Managed Teams Division. Work as onsite Network Technician for company customer.Responsible for:-Windows Server 2008 R2 administration including: active directory, file and print servers, backup servers, and windows based application workstations.-Troubleshoot and resolve connectivity problems related to routing and switching issues.-Maintain corporate printing environment.-VOIP administration including: Deploying new users in PBX and Cisco Unity Manager, terminating user accounts, and administration of phone extensions.-End user administration in active directory environment including: user account creations and terminations-End user support: managing the health and security of end user computers, troubleshooting connectivity issues to the network, recovering missing or deleted files, hardware repair/replacement and productivity application support. -Manage mobile phone environment including: account creations and terminations, manage international data plans, and new/ upgraded device deployment to end users. -Laptop and desktop deployment: prepare PC for deployment by imaging device through PXE deployment environment, deploying appropriate applications to computer, and ensuring end user has all needed resources to complete work assignments.

Service Desk agent working on the "All Accounts" team. -Manage users for 20+ customers. -Provide Tier 1 desktop support for end users -Application support of business productivity applications.-Manage user accounts, through Active Directory, for a number of users within the companies customer base.-Provide primary support for companies customers which includes monitoring the health of customer's technology assets.