Jay Patel Email & Phone Number

Panama City, Fl, Us

Wilmington, Delaware, Us

• Managed a team of 13 security practitioners responsible for delivering security engineering and architectural expertise for customers in the Pacific Northwest, growing annual sales by 30% in FY 2020.• Participated in 20 partner-facing technology conferences and workshops worth $50M, providingmultilayered defense strategies and evangelizing about the growth of sophisticated attacks.• Orchestrated 12 executive briefings between customer leadership and internal executives that focused on product roadmaps and design discussions, provided strategic business value, and increased securityposture by 42%.• Reduced the physical resources needed to support RW's IT department by 26 servers and 50TB of datastorage within one month.• Administered 39 blue coat proxy and anti-virus servers for multiple offices of Polyhire nationwide, 4 days ahead of the deadline.• Managed 73 juniper and 20 checkpoint firewalls supporting 45K employees in remote regions of 8 Asian countries.• Executed an automated patch management system that reduced the time spent on routine tasks by 75%, acknowledged by management for being proactive.• Improved the troubleshooting/monitoring process for LAN/WAN activities, increasing the up-time by 27%.• Successfully and drastically improved the response time to incoming incident response tickets by 15%through an automated process that assigns/designates a specific ticket to the most qualified network engineer.• Built documentation for processes/infrastructure, reducing 2 days of onboarding for new network engineers.• Led sessions to instruct engineers on the best practices around switching, routing, DNS, and IP addressing.• Built, configured, installed, and managed networking/IP telephony infrastructure-related hardware/software.

Bangalore, Karnataka, In

• Administered 39 blue coat proxy and anti-virus servers for multiple offices of Polyhire nationwide, 4 days ahead of the deadline.• Managed 73 juniper and 20 checkpoint firewalls supporting 45K employees in remote regions of 8 Asian countries.• Executed an automated patch management system that reduced the time spent on routine tasks by 75%,• Reduced call volume and created a monthly savings of $250K by introducing support procedures that• improved customer satisfaction ratings.• Championed a company-wide project that reduced operational expenses by $1M per year due to• Reduced call volume and created a monthly savings of $250K by introducing support procedures thatimproved customer satisfaction ratings.• Championed a company-wide project that reduced operational expenses by $1M per year due tostreamlining and automating processes.• Strategically enhanced and optimized the reliability, performance, supportability, and security of Zoom’s• infrastructure, successfully acquiring a 36% increase in functionality and efficiency rates for all stated aspects.• Collaborated with 5 software engineers to implement new data center technologies and bring company value.• Accurately identified and implemented 3 monitoring strategies and procedures to ensure the health,• performance, and security of production and non-productioncloud infrastructure and enhance operations.• Analyzed video infrastructure faults, undertaking routine preventative measures to avoid service degradations.

Bachelor'S Degree, Cybersecurity

Associate'S Degree, Network Systems Technology

Engineer'S Degree, Computer Engineering