Jay Patel Email & Phone Number

Canada

● Provide first-level technical support to end-users via phone, email, and in person, resolving hardware and software issues promptly and effectively.● Install, configure, and maintain IT systems and applications, including desktops, laptops, printers, and mobile devices, ensuring optimal performance and reliability.● Assist with network troubleshooting and maintenance, identifying and resolving connectivity issues to minimize downtime.● Document and track support requests using the ticketing system, ensuring accurate and timely resolution of IT issues.● Collaborate with other IT team members to troubleshoot and resolve complex technical issues, contributing to the overall efficiency of IT operations.● Deliver training and assistance to users as needed, ensuring they can effectively utilize IT resources to perform their roles.● Conducting regular system backups and ensuring data integrity.● Managing user accounts, permissions, and access levels in accordance with company policies.Utilized TCP/IP protocols to diagnose and resolve network issues, ensuring uninterrupted access to network resources.

India

LoadStop, Irvine, United States; LoadStop, a cutting-edge trucking management software, is relied upon by top-tier trucking companies for its exceptional performance. This fully integrated solution is specifically engineered to simplify and alleviate the challenges of the trucking industry.● Collaborated with cross-functional teams to understand project requirements, user stories, and acceptance criteria for various web applications.● Designed and executed detailed test plans and strategies for UI/UX testing using Cypress framework.● Developed automated test scripts using JavaScript to validate UI functionality, user workflows, and user experience aspects such as responsiveness and accessibility.● Executed cross-browser and cross-platform tests to ensure compatibility and consistency of UI elements across different browsers and devices.● Conducted performance testing to measure UI rendering times, page load speeds, and other performance metrics using Cypress.● Identified and reported UI defects, inconsistencies, and usability issues, and worked closely with developers to ensure timely resolution.● Maintained a robust regression test suite using Cypress to prevent regression defects and ensure backward compatibility with previous software versions.● Utilized agile scrum Methodology to configure and develop processes, standards, and procedures.● Developed test Frameworks using Maven and Testng in Selenium WebDriver for Regression API testing and when necessary potentially execute Unit Test Automation● Helped in performance testing for API using JMeter, by writing and running the performance test, collecting data, and generating reports.● Used Eclipse IDE to develop and execute the test cases using Selenium WebDriver and Java.● Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis,● Reporting, tracking, and determining the priority of reporting bugs in JIRA.

India

• Proficient in Automation and manual testing and requirements analysis in Agile/Scrum environment.• Created and executed Automation and manual test cases and suites.• Generated defect reports, prepared and examined test reports and results.• Used JIRA and GitHub for defect tracking and bug reporting.• Extensive experience in testing web applications, covering functional, exploratory, GUI, system, integration, and regression testing.• Reported bugs and issues using Defect tracking tools (Trello & Excel sheets).• Skilled in SQL for data validation and database testing.• Automated testing using Selenium WebDriver, Java, and TestNG.• Updated knowledge base and confluence for software testing and validation processes.• Tested RESTful Web services with JSON.• Utilized Jenkins build tool for CI/CD pipeline.• Conducted Regression Testing, UAT, End-to-End testing on Android, iOS, and Web applications.• Managed code version control using Git and GitHub.• Contributed to Test Plans, Test Steps, and Requirements Traceability Matrix (RTM).• Generated defect status reports, QA status reports, Requirements Traceability reports, and test results summary reports.• Collaborated with multiple teams for test planning, execution, and reporting.• Analyzed application requirements and system design, converting them into an Automation Test Suite.• Participated in Sprint Planning Sessions and automated the weekly build process using Jenkins.• Utilized Selenium, Java, TestNG/Junit, and Maven for end-to-end testing of business requirements.• Collaborated with developers to ensure functionality implementation as per requirements.

Master'S Degree, Computer Programming, Specific Applications

Bachelor'S Degree, Computer Programming, Specific Applications