Jay Patel Email & Phone Number

San Diego, California, United States

As a Senior Product Manager at TDO, I lead the development of cutting-edge dental software solutions aimed at enhancing practice efficiency and improving patient care. I define and execute the product strategy, guiding the entire lifecycle from concept to launch while collaborating closely with cross-functional teams, including engineering, design, and marketing. My role involves leveraging deep industry insights and user feedback to drive product innovation and ensure our solutions address the specific needs of dental professionals. Additionally, I build and maintain strong relationships with Dental Service Organizations (DSOs) to align our offerings with their requirements and foster long-term partnerships.

Laguna Hills, California, United States

Business developer specializing in DSO’s (Dental Service Organization). Technical sales on new products and services. Leading new innovation focusing on automation and centralization of software. Creating multi-platform dashboard’s measuring KPI’s, metrics, scorecards for single practice and large group practice dental offices. Consulting with dental offices on best practices and efficiencies.

Mission Viejo, California, United States

• Consult with Dental Practices utilizing an Entrepreneurial Operation System (EOS) by analyzing data, creating dashboards, KPI’s, metrics and scorecards.• Creating departments and building teams to drive growth.• Find solutions to reduce cost and increase revenue• Standardizing revenue cycle management

• Centralized and created an operational, billing, marketing and clinical departments reflecting growth projections.• Orchestrated acquisition operations and implementing best business practices per purchase.• Worked with multiple software companies on integration and workflow processes modeling it in SQL• Analyze regions growth potential to determine the value of new locations.

• Designed practice management software, revenue cycle management system, recall log, automated reports, marketing, analytics, and clinical support.• Coached all locations on branding our core values and how that equates to job satisfaction and increased revenue.• Increased accessibility to care by 60% resulting in an increase in total practice revenue by 40% — leading practice expansion from a single-provider practice to a group practice with multiple providers.• Lead contract negotiations for payer relations, talent acquisition, and business development — successfully increased payer reimbursement by 10%.• Improved and maintained customer satisfaction ratings over 87% through implementing customer-centric technologies, tools, and services to maximize efficiency for patients and staff with close consideration of technical requirements, patient care, and compliance. • Designed and implemented a record audit system propelling patient compliance to schedule.• Successfully grew organization from 3 locations to 12 in 10 years.

Dallas/Fort Worth Area

• Deployed revenue cycle management system that equated out to a collection rate of 99.4-99.7% year over year.• Oversaw a team handling collections in excess of 15 million plus a year.• Trained 12 offices on operational excellence of revenue control.

Dallas/Fort Worth Area

Created business plans, hired staff, reviewed sales, develop marketing strategies, oversee the catering service, manage day to day operations.

Amarillo, Texas Area

• Converted hotel from a non franchise to a franchise property.• Managed day to day operations, strategic online marketing and scheduling.• Responsible for group bookings, events, weddings and seminars. • Maintaining relationships with guests.• Responsible for increasing profitability of the hotel by ensuring maximum occupancy of hotel rooms and facilities.